Field Services Lead, Satellite Connectivity

Amazon Inc.; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon Kuiper Commercial Services LLC operates a Field Services organization focused on delivering fast, reliable satellite installations and maintenance for diverse customers in a fast-paced environment. The Field Services Manager will lead end-to-end field operations, ensure operational excellence, and drive improvements across the customer journey.

The role emphasizes data-driven decision making, collaboration with Product and Engineering, and optimizing field performance while meeting safety

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of operations management experience.
• Experience developing operational processes and technologies.

Responsibilities

• Execute and manage satellite installations and maintenance for residential, small business, and enterprise customers.
• Monitor performance against criteria and implement process improvements across operations.
• Prepare operational reports and analysis with cross-functional inputs; support business case development.
• Manage quality audits, capacity planning, inventory tracking, safety compliance, escalation resolution, and engineering feedback loops.
• Analyze sales and subscriber forecasts and translate into operational execution plans.
• Coordinate with planning, forward logistics, and reverse logistics to optimize inventory and fulfillment.
• Partner with Product and Engineering to implement design and firmware changes.

Skills

Operations management

Education

Bachelor's degree or equivalent

Job description

Amazon Kuiper Commercial Services LLC operates a Field Services organization focused on delivering fast, reliable satellite installations and maintenance for diverse customers in a fast-paced environment. The Field Services Manager will lead end-to-end field operations, ensure operational excellence, and drive improvements across the customer journey.

The role emphasizes data-driven decision making, collaboration with Product and Engineering, and optimizing field performance while meeting safety