Field Services Engineer - Multiple Locations Available

CultureFit Talent Partners; Phoenix (AZ); Hybrid; USD 85,000 - 110,000; Full time

Job summary

CultureFit Talent Partners is seeking a hands-on technician to install, configure, troubleshoot, and optimize our SMT automation equipment, delivering exceptional service to customers across North America. You will perform on-site installations at customer sites in Reno, NV or Phoenix, AZ, execute upgrades and retrofits, and provide advanced technical support both on site and remotely as needed.

Requirements include a Bachelor of Science in Engineering (mechanical or electrical) and SMT

Qualifications

• BS in Engineering (Mechanical or Electrical) preferred.
• Experience with SMT equipment strongly preferred.
• Strong mechanical and electrical diagnostics, repair and preventive maintenance.

Responsibilities

• Install, configure, and startup SMT automation systems on-site across North America.
• Execute system retrofits, upgrades, and custom equipment modifications.
• Provide advanced technical support on-site and remotely; collaborate with engineering teams.

Skills

Problem solving

Customer focus

Independent work

Communication

Team player

Driving to customer sites

Education

BS in Engineering

SMT experience

Tools

Electrical schematics interpretation

Windows OS

Networking concepts

Job description

Locations Open: We have openings in several cities! You can join our team in Reno, NV; or Phoenix, AZ.

Travel: Driving to customer sites in your designated city (one of the above cities) 75% of the time. When not onsite with customers you will work remotely.

POSITION SUMMARY

Installation, maintenance, troubleshooting, and process optimization of Company's Surface Mount Technology (SMT) automation equipment. This role requires a highly motivated individual with strong technical aptitude who can deliver exceptional service to customers while representing Company with professionalism and expertise.

KEY RESPONSIBILITIES

• Perform on-site installation, configuration, and startup of Company SMT automation systems across North America.
• Execute system retrofits, upgrades, and custom equipment modifications.

Technical Support & Troubleshooting

• Diagnose and resolve complex mechanical, electrical, software, and process-related issues.
• Provide advanced technical support both onsite and remotely, ensuring minimal customer downtime.
• Collaborate with Company's technical teams to elevate and resolve advanced engineering issues.

Customer Training & Support

• Deliver structured operator and maintenance training for customer personnel.
• Advise customers on best practices for process optimization, preventive maintenance, and system efficiency.

Documentation & Reporting

• Collect and analyze technical data for troubleshooting, reliability tracking, and process improvement.
• Prepare clear, detailed service reports, documentation, and feedback to customers and Company management.
• Serve as a technical liaison between customers and Company engineering departments.
• Communicate effectively with both technical and non-technical stakeholders.

QUALIFICATIONS & BACKGROUND

EDUCATION & EXPERIENCE

• Bachelor of Science in Engineering (Mechanical, Electrical, or related field) preferred
• Experience with SMT (Surface Mount Technology) equipment strongly preferred
• Strong background in mechanical and electrical diagnostics, repair, and preventive maintenance.

TECH SKILLS

• Proficiency with interpreting electrical schematics, mechanical drawings, and mechatronic system diagrams.
• Solid understanding of Windows-based operating systems, software installation, and system configuration.
• Familiarity with networking concepts and modern computing applications.

SOFT SKILLS

• Strong problem-solving abilities with a customer-first mindset.
• Ability to work independently with minimal supervision while thriving in a team environment.
• Excellent communication and interpersonal skills.
• Must be able to drive in your city (up to 75%), with all travel costs covered by the company.
• Must use your own vehicle (you will be reimbursed for all mileage driven).