Field Services Engineer I

dormakaba; United States; Remote; USD 55,000 - 70,000; Full time

Job summary

dormakaba is seeking a remote Field Service Engineer to install and troubleshoot electromechanical devices crucial to security at airports and critical facilities. This role involves significant travel, technical proficiency, and excellent customer service skills while offering a competitive salary and benefits from Day One.

Benefits

Medical, Dental, Vision, Life and Disability Insurance

Vacation and Personal Time Off

401k Matching plan

Tuition Reimbursement Program

24/7 access to LinkedIn Learning courses

Employee Assistance Programs

Corporate Discounts for shopping, travel

Qualifications

• Ability to read complex schematics and wiring.
• Ability to lift 60+ pounds.
• Capacity to travel 90% of the time.

Responsibilities

• Coordinating and scheduling site visits for installations and services.
• Writing detailed technical reports and maintaining accurate records.
• Training others on equipment and adhering to safety standards.

Skills

Mechanical Skills

Troubleshooting

Customer Service

Education

High School diploma

Associates degree

Job description

POSITION OVERVIEW

dormakaba is seeking a remote Field Service Engineer based in the US. The Field Service Engineer is responsible for visiting various job sites throughout North America troubleshooting issues, installing electromechanical devices that are crucial to the security of airports and other critical infrastructure facilities and will ensure complete delivery of goods and services in a timely manner.

HIRING SALARY RANGE: Base Salary $55,000 - $70,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. Please visit our career site for more information on benefits

WHAT YOU WILL DO

• Coordinate and schedule site visits and other tasks
• Install and service dormakaba electromechanical devices, including afterhours emergency services
• Project a customer service image through competent service procedures, professional personal presentation, and communication with all customers
• Write detailed technical reports and maintain accurate records for each job site
• Train others to use necessary equipment to perform job and ensures proper adherence to safety requirements at facilities
• Maintain tools and ensure equipment is in good working order

WHAT WE REQUIRE

• Ability to travel up to 90% of the time and able to internationally travel as needed
• High School diploma
• The ability to gain a security clearance at critical infrastructure and government facilities
• Mechanical Skills with the ability to read complex schematics and wiring
• Ability to lift 60+ pounds.

WHAT WE PREFER

• Associates degree

WHAT WE OFFER

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.
• Discover your best attributes using CliftonStrengths to pave the way for success at dormakaba.
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

WHY JOIN DORMAKABA?

We are at the heart of every place that matters . As a leading global provider in the access solutions market for schools, banks, airports, hospitals, and hotels, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue Growing the Business, Growing Together, and Growing Ourselves. Build your career with us!

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