Field Service Engineer I (ImmunoDiagnostics) - Tampa or Orlando, FL

myGwork - LGBTQ+ Business Community; Tampa (FL); Remote; USD 50,000 - 70,000; Full time

Job summary

Join a leading biotechnology company as a Field Service Engineer I (ImmunoDiagnostics) in the Tampa or Orlando area. You'll be responsible for providing onsite technical support and service for analyzers, ensuring customer satisfaction through excellent service and adherence to safety standards. This full-time role offers competitive pay and development opportunities within a company dedicated to research and innovation.

Benefits

Competitive pay

Annual bonus

Healthcare

Career development opportunities

Qualifications

• 2 years of experience in biomedical or technical customer service.
• Experience with sophisticated analyzers in clinical environments preferred.
• Valid driver's license with a clean record.

Responsibilities

• Provide onsite service, repairs, maintenance, and installations of analyzers.
• Travel to customer sites on short notice to resolve issues.
• Train and assist Biomedical Engineering Technicians and operators.

Skills

Adaptability

Strong judgment

Technical skills

Customer interaction

Education

Associate degree in Electronics or Biomedical Engineering

High School Diploma or GED

Tools

Windows

Networking

Electronics

Mechanics

Chemistry

Job description

Field Service Engineer I (ImmunoDiagnostics) - Tampa or Orlando, FL

Join our team as a Field Service Engineer I (ImmunoDiagnostics) at myGwork - LGBTQ+ Business Community.

Position Details

Location: Remote based in Tampa or Orlando, FL

Schedule: Standard (Monday-Friday)

Environmental Conditions: Ability to lift 40 lbs., work in a laboratory setting, wear PPE, and stand for full shifts.

Job Description

Thermo Fisher Scientific Inc. is a global leader in serving science, with over $40 billion in annual revenue. We are committed to our mission of enabling our customers to make the world healthier, cleaner, and safer. Our values include Integrity, Intensity, Innovation, and Involvement. Join us to contribute to research, diagnostics, and laboratory efficiency.

Division Specifics

The ImmunoDiagnostics Division develops and markets blood test systems for allergy and autoimmune disease diagnosis, operating on the Phadia Laboratory Systems platform.

Responsibilities

• Provide onsite service including repairs, maintenance, upgrades, and installations of IDD analyzers.
• Travel to customer sites on short notice to resolve issues and support team members.
• Maintain proper documentation and adhere to internal policies.
• Ensure excellent customer interactions with integrity and professionalism.
• Collaborate internally to resolve issues and improve processes.
• Train and assist Biomedical Engineering Technicians and operators remotely and onsite.
• Complete training to enhance technical skills.
• Manage travel expenses according to company policies.
• Perform other related duties as assigned.

Qualifications

• Associate degree in Electronics, Biomedical Engineering, Electrical Engineering, or related field; High School Diploma or GED required.
• At least 2 years of experience in biomedical or technical customer service roles.
• Experience with sophisticated analyzers or systems, preferably in clinical or regulated environments.
• Proficiency in Windows, networking, electronics, mechanics, and chemistry.

Skills and Abilities

• Strong judgment in prioritizing tasks.
• Adaptability to change and feedback.
• Ability to work remotely in a fast-paced environment.
• Physical ability to lift up to 75 lbs., stand, bend, and kneel for extended periods.
• Comfort with biohazard environments, safety procedures, and SOPs.
• Valid driver’s license with a clean record; ability to travel extensively.
• Maintain vendor credentials, vaccinations, and medical screening as required.
• Willingness to work overtime and adapt to schedule changes.

Benefits

Competitive pay, annual bonus, healthcare, and career development opportunities in a company committed to integrity and innovation.

Additional Information

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industry: Biotechnology