Field Service Engineer I (ImmunoDiagnostics) - Tampa or Orlando, FL

Thermo Fisher Scientific; Tampa (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in serving science is seeking a Field Service Engineer in Tampa. The successful candidate will provide on-site service for sophisticated laboratory systems, ensuring customer satisfaction through technical expertise and exceptional service. This opportunity offers competitive remuneration and growth within an innovative organization.

Benefits

Competitive remuneration

Annual incentive plan bonus

Healthcare benefits

Career development opportunities

Qualifications

• 2+ years of experience in life sciences or biomedical engineering.
• Experience with operating and repairing analyzers or systems.
• Experience in a clinical or regulated environment preferred.

Responsibilities

• Provide onsite service, including repairs and maintenance of IDD analyzers.
• Travel to customer sites to resolve issues and support other personnel.
• Follow Good Documentation Practices for service reports.

Skills

Problem Solving

TechnicalService

Customer Service

Teamwork

Adaptability

Education

Associate degree in Technical or Engineering field

High School Diploma or GED equivalent

Tools

Biomedical Equipment

Windows OS

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. At Thermo Fisher Scientific, each one of our 100,000 plus extraordinary minds has a unique story to tell. Join us and give to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Our people share a common set of values - Integrity, Intensity, Innovation, and Involvement. We work together to accelerate research, tackle sophisticated analytical challenges, improve patient diagnostics, drive innovation, and increase laboratory efficiency. Each one of us contributes to our unique mission every day.

Location/Division Specific Information

The ImmunoDiagnostics Division (IDD) develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. The allergy and autoimmunity product lines operate on a common automated instrument platform, Phadia Laboratory Systems, which supports both efficiency and cost savings in clinical laboratories around the world.

Location: remote based in Tampa or Orlando, FL

How will you make an impact?

IDD Field Service Engineers (FSEs) provide extraordinary on-site service on highly complicated and coordinated systems within hospitals and commercial reference laboratories in their assigned service territories. This is accomplished through technical expertise, teamwork, and outstanding customer service.

What will you do?

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.

• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.

• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.

• Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.

• Collaborate with internal partners to resolve customer issues and improve processes.

• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.

• Increase technical proficiency level servicing instruments by completing in-person or online training courses.

• Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.

• May be required to complete other related duties as the need arises and/or assigned.

How will you get here?

Education

• Associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical highly desired, or equivalent combination of skills and experience.
• High School Diploma or GED equivalent required

Experience

• 2+ years of experience in related life sciences, biomedical engineering and/or technical customer-facing roles.

• Experience with operating, fixing, repairing, and calibrating sophisticated analyzers or systems.

• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.

• Strong proficiency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical problem solver with good engineering skill.

Knowledge, Skills, Abilities

• Exercise judgment in setting work priorities and identifying next steps.

• Able to quickly adapt to change with positive and constructive feedback.

• Work in a fast-paced environment and operate remotely from the main office with minimum supervision.

• Should be able to stand, bend, and/or kneel for several hours.

• Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet.

• Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and encounter human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure.

• Ability to acquire and possess a valid driver's license, with a clean Motor Vehicle report.

• Able to drive a vehicle for up to 4-5 hours and become comfortable with commercial air travel.

• Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date.

• Overtime and last-minute schedule changes may occur to ensure customer satisfaction.

• Ability to travel up to 85% (overnight), often in less than 1 days’ notice via automobile or airplane.

• Ability to travel within assigned territory up to 100% of the time with less than a day’s notice via automobile.

• Enforce OHS policies and procedures and ensure a safe and healthy workplace environment.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!