Field Services Engineer - Enterprise Solutions

Greenhouse Software, Inc.; Northern (KY); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Career growth

Competitive compensation

Employee events

Job summary

NiCE Ltd. (NASDAQ: NICE) is seeking a Professional Services Engineer (PSE) to install, deploy, upgrade, and maintain NICE products at customer sites worldwide.

The role focuses on successful project delivery, configuration, testing, and knowledge transfer, ensuring high availability and optimal performance. You will work with customers, system engineers, and internal teams to draft plans, perform MAC activities, troubleshoot issues, and document configurations.

Qualifications

• 2–3 years of hands-on experience in installation, configuration, and upgrades of enterprise applications (NICE product experience preferred).
• Microsoft Windows Server administration.
• SQL database administration and scripting (queries, stored procedures, and troubleshooting).
• Strong troubleshooting skills, including log analysis and root cause identification.

Responsibilities

• Install, configure, upgrade, and deploy NICE products at customer sites.
• Apply hotfixes and updates per NICE best practices.
• Participate in commissioning, testing, and certification activities during project delivery.
• Troubleshoot and resolve issues related to installation, configuration, or upgrade activities.
• Draft implementation and upgrade plans with pre/post-check steps for customers.
• Collaborate with client System Engineers to support NICE infrastructure globally.
• Maintain site documentation and configuration records.
• Coordinate with suppliers and third-party representatives for integrated solutions.
• Provide guidance to customer administrators on configuration and user management.
• Manage customer relationships with proactive communication.

Skills

Windows Server

SQL scripting

Troubleshooting

VoIP/CTI

Enterprise apps

Certifications

Job description

NiCE Ltd. (NASDAQ: NICE) is seeking a Professional Services Engineer (PSE) to install, deploy, upgrade, and maintain NICE products at customer sites worldwide.

The role focuses on successful project delivery, configuration, testing, and knowledge transfer, ensuring high availability and optimal performance. You will work with customers, system engineers, and internal teams to draft plans, perform MAC activities, troubleshoot issues, and document configurations.