Enterprise Systems PSE – Install, Configure & Support

NICE; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

NiCE is seeking a Professional Services Engineer in the United States to install, configure, upgrade, and maintain NICE products at customer sites. You will apply hotfixes, participate in commissioning, testing, and certification, and troubleshoot issues during deployment, ensuring high availability and optimal performance.

You will collaborate with client system engineers, maintain detailed documentation, and manage MAC activities as part of project delivery, while addressing customer

Qualifications

• 2–3 years hands-on experience installing, configuring, and upgrading enterprise applications (NICE product experience preferred).
• Microsoft Windows Server administration.
• Networking concepts (LAN/WAN, firewalls, load balancers, DNS, routing).
• SQL database administration and scripting (queries, stored procedures, troubleshooting).
• Strong troubleshooting, including log analysis and root cause identification.
• Experience with VoIP/CTI/telephony systems is a plus.
• Certifications (MCSE, MCP, networking, database, or telephony) are a plus.
• Ability to work in medium to large teams with cross-functional stakeholders.

Responsibilities

• Install, configure, upgrade, and deploy NICE products and platforms at customer sites.
• Apply hotfixes, service packs, and other product updates in alignment with NICE best practices.
• Participate in commissioning, testing, and certification activities during project delivery.
• Troubleshoot and resolve technical issues related to installation, configuration, or upgrade activities.
• Draft implementation and upgrade plans, outline pre-check and post-check steps, and clearly explain them to customers and stakeholders.
• Collaborate directly with the client’s System Engineers to support NICE infrastructure across global sites.
• Maintain detailed site documentation, system specifications, and configuration records.
• Perform MAC activities and system maintenance as needed.
• Assist with NICE-related projects and change management activities.
• Create, track, and remediate cases according to severity and SLA requirements.
• Coordinate with suppliers and third-party representatives for integrated solutions.
• Provide technical guidance to customer administrators on configuration, administration, and user management.
• Manage customer relationships and expectations with clear, proactive communication.
• Participate in training programs, knowledge sharing, and special projects.
• Perform other related duties as assigned.

Skills

Windows Server administration

Networking concepts

Troubleshooting

VoIP/CTI experience

Education

Professional certifications (MCSE, MCP, networking, or telephony)

Tools

SQL scripting

Networking equipment management

Job description

NiCE is seeking a Professional Services Engineer in the United States to install, configure, upgrade, and maintain NICE products at customer sites. You will apply hotfixes, participate in commissioning, testing, and certification, and troubleshoot issues during deployment, ensuring high availability and optimal performance.

You will collaborate with client system engineers, maintain detailed documentation, and manage MAC activities as part of project delivery, while addressing customer