Field Services Engineer

Peco InspX; Ohio; On-site; USD 67,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their dynamic team. This role involves traveling extensively to customer sites across the Midwest, providing essential machine start-up, repair, and field service for cutting-edge equipment. The ideal candidate will have a strong background in customer service and field operations, with the ability to troubleshoot and repair complex electrical and mechanical issues. This position offers a unique opportunity to work in a collaborative environment, ensuring customer satisfaction while maintaining high standards of safety and efficiency. If you are passionate about technology and enjoy hands-on work, this is the perfect opportunity for you!

Qualifications

• 2+ years experience in customer service and field service work.
• Ability to diagnose and repair electrical and mechanical issues.
• Must be able to lift up to 50 lbs regularly.

Responsibilities

• Travel to customer sites to repair and maintain equipment.
• Conduct training with customers on proper equipment operation.
• Document all service-related activities promptly.

Skills

Customer Service

Field Service Operations

Electrical Troubleshooting

Mechanical Repair

Communication Skills

Travel Flexibility

Education

Associates Degree in Electronic Technology

Associates Degree in Industrial Controls

Associates Degree in Electrical Engineering

Tools

Oscilloscope

Multi-meter

MS Office Suite

Job description

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Employee location is flexible across Ohio, Illinois, Missouri, Iowa, Oklahoma, and Texas as long as efficient transportation options are available.

Broadly the Field Service Engineer will perform machine start-up, repair and field service on Peco InspX equipment; conduct on-site training along with communicating with the support staff on technical related issues. Working in a team environment, technician is responsible for coordinating communication between the field and the internal support staff. Before working independently, the technician will attend a certified training class on Peco InspX product line.

Duties will primarily take place in the Midwest Region of the United States, but some demands below will require willingness to work outside that region, sometimes on short notice.

ESSENTIAL DUTIES AND CORE RESPONSIBILITIES include the following (other duties may be assigned).

• Assist in achieving the Service group’s stated goals and objectives.
• Travel to customer site and repair Peco InspX equipment.
• Verify that machines are operating at peak efficiency.
• Install and test machines using certified test procedures, perform certifications and emergency service at customer sites.
• Follow field service visit procedures and conduct exit meeting with customer at the conclusion of site visit.
• Responsible for timely documenting of all service related activities.
• Provide feedback to Engineering Department on equipment reliability and design.
• Maintain all company property, including laptop, cell phones, safety equipment and tools in good working condition.
• Exercise safe working practices and procedures at all times.
• Conduct training with customer’s personnel to ensure proper operation of equipment.
• Attend refresher training classes and/or technician meetings with other Service group team members.
• Participate in the rotation of evening and weekend on-call duties.
• Perform other duties and projects at the discretion of the Service Director.

QUALIFICATIONS

• Preferred Associates Degree in Electronic Technology, Industrial Controls or Electrical Engineering.
• Minimum of 2 years’ experience in customer service and field service work.
• Experience in or familiarity with Field Service operations is a must.
• Experience diagnosing, troubleshooting and repairing electrical and mechanical machine problems.
• Ability to effectively communicate with customers and internal staff.
• Must be able to travel extensively, domestic and some international, up to 95%.
• Must be able to lift up to 50 lbs. on a regular, daily basis.
• Ability to use Electronic test equipment (Oscilloscope and Multi-meter).
• Able to read schematics and electrical diagrams.
• Ability to read, write and verbally communicate (clearly) in English.
• Must have a valid driver’s license.
• Computer literate and capable of using MS Office suite; capable of learning additional proprietary software programs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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