Field Services Engineer

FOSS North America; Cincinnati (OH); On-site; USD 83,000 - 126,000; Full time

Job summary

Join a leading company in the food and agriculture industry as a Field Services Engineer based in Cincinnati, OH. This full-time role involves installing and maintaining analytical instruments, ensuring customer satisfaction through effective support. You will travel extensively, applying your engineering knowledge to troubleshoot and repair equipment. Ideal candidates have a degree in engineering or chemistry and strong analytical skills. Enjoy a dynamic work environment with opportunities for growth and a commitment to inclusivity.

Benefits

Medical Insurance

Vision Insurance

401(k)

Paid Paternity Leave

Paid Maternity Leave

Disability Insurance

Qualifications

• 4-year degree in engineering or chemistry preferred.
• 2+ years of laboratory and/or field service experience.

Responsibilities

• Install, maintain, and repair analytical instruments at customer sites.
• Provide phone support and corrective maintenance for customers.
• Ensure high customer satisfaction by monitoring support activities.

Skills

Analytical Skills

Problem-Solving

Customer Empathy

Education

Bachelor's Degree in Engineering or Chemistry

Associate Degree in Applied Science

Tools

Microsoft 365

Salesforce

Job description

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Finding excellent talent to match an excellent team.

Our North American subsidiary located in Eden Prairie, MN currently has an opening for a Process X-Ray Field Service Engineer based in Cincinnati, OH to perform product and applications support activities for the purpose of maintaining equipment and ensuring customer satisfaction. The Field Service Engineer applies knowledge of electronics and mechanical principles in determining equipment malfunctions and restoring equipment to operation.

Work schedule is Thursday-Monday with days off being Tuesday/Wednesday.

This is a full-time, permanent position - Travel is estimated at up to 90%.

Every day, FOSS Process X-Ray Field Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by delivering effective customer support.

As a Service Team Member, you will represent the face of FOSS and drive best-in-class customer service, responsiveness, and professionalism.

Job responsibilities include:

• Install, maintain, and repair analytical instruments at customer sites and other locations.
• Train users in software applications and correct equipment operation and maintenance.
• Provide phone support to customers and recommend action to be taken – order parts, service visit, etc.
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols.
• Communicate service offerings including training, support, software, laboratory services products and field upgrades.
• Partner with our customers to understand their analytical workflow and applications.
• Ensure a high level of customer satisfaction by monitoring assigned support activities and maintaining an appropriate level of communication with supervisor and support coordinator.
• Comply with safety standards, company policies, and business objectives.
• Maintain accurate accounts of services performed and submit activity and expense reports using designated resources according to company and department policy and procedures.
• Update scheduling application and keep supervisor informed of activities.
• Keep abreast of product and policy information through frequent review of company intranet and website portal.
• Attend service meetings and training sessions.
• Perform other duties as directed by supervisor.

Qualifications:

• A four-year college or university degree in an engineering discipline or chemistry, or an equivalent combination of education and experience, is preferred.
• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience.
• Ability to travel by air, vehicle and/or other means of transportation as business requires.
• Travel will vary depending on territory requirements and/or customer base.
• Demonstrated ability to troubleshoot, repair, and provide qualification services.
• Must have a valid driver’s license. While performing the duties of this position you must always maintain safe motor vehicle operation. (Company car is provided for this role as well as cell phone and laptop.)

Preferred Qualifications:

• Experience using Microsoft 365 and Salesforce.
• 2+ years of laboratory and/or field service experience.
• Exposure to analytical equipment, laboratory environment, and/or instrument control software.
• Background in meat processing industry.
• Experience working on X-ray machines or automation controls.

Physical Requirements and Working Conditions:

• Saturday/Sunday work is a requirement of the role.
• Regular days off will be offered as Tuesday/Wednesday.
• Occasional work on days off as required.
• Ability to take after-hours phone calls as needed.
• Work environment is within food processing facilities.
• Ability to travel long distances, (often 6+ hours) by ground and air to customer sites.
• Operation of test equipment and computer systems.
• Stamina to remain focused on tasks at hand until completed.
• Strength to lift and transport analytical instrumentation weighing up to 70 pounds.
• Regularly requires work above chest level.

Personal skills:

• Success in the role will be defined as creating strong and lasting relationships between FOSS and our customers; both new and current.
• Strong, analytical skills, problem-solving, and customer empathy are all necessary attributes.
• Being able to clearly communicate up, down, and outside the organization is essential.

FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.

FOSS

Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change.

FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment.

Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance, Production, and Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing, Food and Beverage Manufacturing, and Agricultural Chemical Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

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