Field Service Engineer III (Franklin, MA REMOTE)

Thermo Fisher Scientific; Massachusetts; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in analytical instrumentation is seeking a Field Service Engineer III to support the Bulk Elemental Analysis business unit. This role involves installation, repair, and maintenance of advanced spectroscopy instruments. The engineer will ensure customer satisfaction through effective communication and technical expertise while managing service calls and training clients on equipment usage. The position requires a strong technical background and a customer-oriented mindset, with significant travel expected across the territory.

Benefits

Competitive pay

Annual bonus

Healthcare

Employee benefits

Qualifications

• High school diploma with 5+ years experience or Bachelor's degree with 5 years experience.
• Experience with OES, XRF, and XRD is a strong plus.

Responsibilities

• Perform on-site installation, repair, maintenance, and qualification of spectroscopy instruments.
• Manage service calls and control parts inventory using customer management software.
• Develop and conduct training on equipment operation and safety.

Skills

Customer-oriented mindset

Technical knowledge

Effective interpersonal communication

Ability to prioritize requests

Ability to work independently

Education

High school diploma

Bachelor’s degree in Sciences, Engineering, or related field

Tools

OES

XRF

XRD

Job description

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Environmental Conditions

Able to lift 40 lbs. without assistance, loud noises from equipment/machinery, and some PPE (personal protective equipment) such as safety glasses, gowning, gloves, lab coat, ear plugs, etc., are required.

Work Schedule

Standard (Monday-Friday)

Location/Division

As part of the Thermo Fisher Scientific team, you’ll contribute to meaningful work that impacts global health and safety, supporting initiatives in environmental protection, food safety, and medical research.

The Chemical Analysis Division (CAD) provides analytical instruments and services for diverse markets, including safety & security, environmental, food safety, life sciences, medical, energy, spectroscopy, and minerals & mining. CAD operates globally with over 4,000 colleagues, delivering reliable, adaptable solutions to customers worldwide.

Position Overview

This role supports the Bulk Elemental Analysis business unit, helping customers accelerate production, improve quality, make faster decisions, and protect their brands. The position involves providing services on spectroscopy instruments, including installation, repairs, preventative maintenance, and qualifications.

Responsibilities

1. Perform on-site installation, repair, maintenance, qualification, and validation of OES, XRF, and XRD systems.
2. Manage service calls and control parts inventory using customer management software.
3. Inspect malfunctioning products, analyze issues, and recommend corrective actions.
4. Maintain communication between customers and the company to ensure effective service.
5. Develop and conduct training on equipment operation and safety.

Minimum Education & Experience

High school diploma with 5+ years of hands-on experience as a Service Engineer working with analytical instrumentation, or a Bachelor’s degree in Sciences, Engineering, or related field with 5 years’ experience. Experience with OES, XRF, and XRD is a strong plus.

Proficiencies

• Customer-oriented mindset
• Technical knowledge of scientific or related equipment
• Effective interpersonal communication
• Ability to prioritize requests and document clearly
• Ability to work independently with minimal supervision

Travel & Physical Requirements

• Up to 70% travel within the territory and nationwide as needed.
• Physical activities include stooping, kneeling, reaching, standing, walking, lifting (up to 50 lbs with assistance), and other movements.
• Environmental conditions include travel, noise, hazards, and varied customer locations.
• Maintain a valid driver’s license and safe driving record.

Benefits

Competitive pay, annual bonus, healthcare, and employee benefits. The organization promotes integrity, innovation, and career development in a dynamic company culture.