Field Services Engineer

Clarion Chase; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading manufacturer of analytical instruments in Chicago seeks a Global Recruitment Manager / Senior Recruitment Consultant with a strong background in Gas Chromatography (GC). The candidate will provide field service support, manage inventory for repairs, and maintain exceptional customer relationships. A Bachelor’s in Chemistry and 5+ years of relevant experience are preferred, along with strong problem-solving and analytical skills.

Qualifications

• Bachelor's degree in Chemistry or Technical degree with 5+ years of relevant experience.
• Strong problem-solving and analytical skills.
• Proficiency with computer tools, including ERP applications.

Responsibilities

• Provide field service support including installation and maintenance.
• Operate GC and Elemental Analyzers during test cycles.
• Manage inventory for repairs and ensure accuracy.

Skills

Problem-solving skills

Customer interaction

Proficiency with ERP applications

Knowledge of industrial service field

Analytical skills

Organizational skills

Education

Bachelor of Science Degree in Chemistry

Associate’s degree or Technical degree

Job description

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Overview

Global Recruitment Manager / Senior Recruitment Consultant

We are exclusively representing a leading manufacturer of analytical instruments for a variety of industries. These core technologies include chromatography, elemental analysis, physical properties, ultrasonic, fluorescence, spectroscopy, and microscopy/video imaging.

My client is looking for a field service engineer with strong background in GC ready to travel the Midwest area.

Responsibilities

• Provide field service support at customer sites, which includes but not limited to, installation, preventive maintenance, calibration, test validation, basic troubleshooting and breakdown repairs on Gas Chromatography and Elemental product lines.
• Provide telephone support as needed.
• Operate GC and Elemental Analyzers during test cycle to produce, regulate, and record effects of actual or simulated conditions such as flash point, distillation, cold properties, evaporative loss, viscosity, vibration as well as other physical properties testing and/or determine through testing methods an elemental diagnosis such as quantity of sulfur, nitrogen, fluoride, etc.
• Use computerized equipment, test equipment, and software to perform testing functions.
• Manage inventory assigned for repairs to ensure accuracy of individual and main warehouse.
• Timely submittal of travel expenses each week in ERP system.
• Ensure inventory is properly documented for transfer before and after assigned service call.
• Maintain and increase knowledge of product specifications as assigned including product and software updates.
• Promote good customer relationship through professional communication and by providing exceptional customer service.
• Observe essential safety policies and procedures within Company and at customer sites at all times.
• Assist with related special projects, as required.

Qualifications

Education & Experience:

• Bachelor of Science Degree in Chemistry preferred, or, Associate’s degree (A.A.) or Technical degree from two-year college or technical school with 5+ years of Chemistry experience with GC or Elemental analyzers and software, in the process automations/instrumentation/analytics industry (or similar), or equivalent combination of education and experience.

Knowledge & Skills:

• Strong problem-solving skills
• Previous experience successfully interacting with customers
• Proficiency with computer tools, including ERP applications
• Solid working knowledge of industrial service field
• Excellent analytical, and organizational skills

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Oil and Gas, Measuring and Control Instrument Manufacturing, and Wholesale Petroleum and Petroleum Products