Field Services Engineer

LS ELECTRIC America, Inc.; Bastrop (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K plan with 2% match

Long/short term disability insurance

Life insurance

Culture of work-life balance

Job summary

LS Electric America Inc. is seeking a skilled Service Engineer to join our team in the United States. You will manage commissioning and provide technical service support on LV and MV electrical distribution equipment, ensuring seamless integration and high customer satisfaction.

Responsibilities include on-site inspections, testing, troubleshooting, and coordinating maintenance and system upgrades. Travel to client sites domestically and internationally will be required, with a focus on

Qualifications

• Vocational education or military training in electrical theory.
• Bachelor’s degree preferred in electrical or mechanical engineering.
• Experience with LV/MV switchgear, transformer, relay protection preferred.

Responsibilities

• Perform commissioning, installation, testing and maintenance on LV/MV equipment.
• Provide technical service and troubleshooting for customers.
• Read electrical drawings and interpret diagrams for fault analysis.
• Coordinate with teams and travel to client sites as needed.
• Prepare service reports and maintain records.

Skills

Troubleshooting

Communication

Travel readiness

Bilingual

Education

Bachelor's degree in Electrical or Mechanical Engineering

Job description

LS ELECTRIC AMERICA (“LSEA”), previously known as LG Industrial Systems, a global manufacturer and supplier of electrical equipment and products, is looking to establish its presence in the North American market under its own brand name.

We are seeking a skilled and dedicated Service Engineer to join our team. The selected candidate will be responsible for managing commissioning, and technical service support on LV and MV electrical distribution Equipment. This role ensures seamless integration of our systems and provides exceptional after-sales service to meet customer satisfaction.

Key Responsibilities

The Service Engineer is responsible for and not limited to the following:

• Conduct inspection, testing, calibration, adjusting, part component replacement services and warranty work with various tools such as power tools, electrical test equipment.
• Collaborate with other teams to ensure timely and accurate deployment.
• Provide troubleshooting, diagnostics, and resolution of technical issues.
• Read and understand electrical drawings and diagrams to troubleshooting
• Arrange and manage regular maintenance and system upgrades for clients.
• Act as a technical liaison between the company and clients.
• Deliver training and guidance to clients on system operations.
• Ensure effective communication with clients during service activities.
• Build and maintain strong relationships with customers to ensure satisfaction.
• Maintain accurate records of Service, testing, and maintenance activities.
• Prepare detailed service reports and communicate findings to stakeholders.
• Identify opportunities to enhance system performance and service efficiency.
• Provide feedback to product development teams for ongoing improvement.
• Travel for both training, service and other activities

Skills Required for the position

• Vocational education, military training, or transferable experience in electrical theory or similar discipline.
• Bachelor’s degree in electrical engineering, Mechanical Engineering, or a related field preferred.
• Proven experience in installation, commissioning, testing, troubleshooting, repairing and maintenance in some or all the following areas: low or Medium Voltage switchgear, Transformer, Relay Protection System (Not mandatory but preferred)
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Willingness to travel domestically and internationally as required.
• Bilingual preferred. (Korean and English)

Additional information

• Travel to other States is necessary to develop new accounts and clients. (40 % expected.) Work week is 40 hours with rare instances of unpaid overtime.
• Compensation: Company offers a competitive salary based on experience.

Other benefits

• Health, dental and vision insurance (Currently at no employee participation but subject to the company policy)
• 401K plan with 2% match (to be applied 3 months after)
• Long/short term disability insurance
• Life insurance
• A culture of work-life balance.

LS Electric America Inc. is an equal opportunity employer.