Field Services Engineer

LS ELECTRIC America, Inc.; Lincolnshire (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K plan with company match

Disability insurance

Life insurance

Work-life balance culture

Job summary

LS Electric America, Inc. seeks a skilled Service Engineer to lead commissioning, testing, servicing, and after-sales support for LV and MV electrical distribution equipment.

You will ensure seamless integration of our systems and maintain strong customer relationships across North America. The role requires travel to client sites (domestic and international as needed), reading electrical drawings, performing diagnostics, and delivering on-site training.

Qualifications

• Bachelor's degree in Electrical/Mechanical Engineering or related field preferred.
• Proven troubleshooting and problem-solving skills.
• Willingness to travel domestically and internationally as required.

Responsibilities

• Commission, calibrate, test, and perform maintenance on LV and MV switchgear and related equipment.
• Provide on-site service, diagnostics, and repair.
• Deliver training and guidance to clients on system operation and maintenance.

Skills

Troubleshooting

Communication

Travel willingness

Bilingual (Korean/English)

Education

Bachelor's degree in Electrical/Mechanical Engineering

Tools

Electrical test equipment

Power tools

Job description

LS ELECTRIC AMERICA (“LSEA”), previously known as LG Industrial Systems, a global manufacturer and supplier of electrical equipment and products, is looking to establish its presence in the North American market under its own brand name.

We are seeking a skilled and dedicated Service Engineer to join our team. The selected candidate will be responsible for managing commissioning, and technical service support on LV and MV electrical distribution Equipment. This role ensures seamless integration of our systems and provides exceptional after-sales service to meet customer satisfaction.

Key Responsibilities

The Service Engineer is responsible for and not limited to the following:

• Conduct inspection, testing, calibration, adjusting, part component replacement services and warranty work with various tools such as power tools, electrical test equipment.
• Collaborate with other teams to ensure timely and accurate deployment.
• Provide troubleshooting, diagnostics, and resolution of technical issues.
• Read and understand electrical drawings and diagrams to troubleshooting
• Arrange and manage regular maintenance and system upgrades for clients.
• Act as a technical liaison between the company and clients.
• Deliver training and guidance to clients on system operations.
• Ensure effective communication with clients during service activities.
• Build and maintain strong relationships with customers to ensure satisfaction.
• Maintain accurate records of Service, testing, and maintenance activities.
• Prepare detailed service reports and communicate findings to stakeholders.
• Identify opportunities to enhance system performance and service efficiency.
• Provide feedback to product development teams for ongoing improvement.
• Travel for both training, service and other activities

Skills Required for the position

• Vocational education, military training, or transferable experience in electrical theory or similar discipline.
• Bachelor’s degree in electrical engineering, Mechanical Engineering, or a related field preferred.
• Proven experience in installation, commissioning, testing, troubleshooting, repairing and maintenance in some or all the following areas: low or Medium Voltage switchgear, Transformer, Relay Protection System (Not mandatory but preferred)
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Willingness to travel domestically and internationally as required.
• Bilingual preferred. (Korean and English)

Additional information

• Travel to other States is necessary to develop new accounts and clients. (40 % expected.) Work week is 40 hours with rare instances of unpaid overtime.
• Compensation: Company offers a competitive salary based on experience.

Other benefits

• Health, dental and vision insurance (Currently at no employee participation but subject to the company policy)
• 401K plan with 2% match (to be applied 3 months after)
• Long/short term disability insurance
• Life insurance
• A culture of work-life balance.

LS Electric America Inc. is an equal opportunity employer.