Field Services Engineer

CATL; Auburn Hills (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Professional development and growth

Job summary

Contemporary Amperex Technology Kentucky LLC (CATK), the U.S. subsidiary of CATL, seeks a full-time professional to support North American after-sales activities in energy storage and automotive sectors.

You will coordinate service stations, provide technical guidance, and manage resources to ensure timely reporting and successful batch rectifications. Requirements include a bachelor’s degree in chemical/environmental/energy-related engineering, fluent English, and customer service experience in

Qualifications

• Full-time undergraduate degree or above/chemical/environmental/energy-related engineering majors.
• Familiar with North American new energy vehicle industry after-sales service standards/North American energy storage industry safety operation specifications/North American energy storage industry recycling-related standards and regulations.
• Fluent English communication ability/customer business negotiation ability/contract writing ability/market research ability;
• Worked in a company related to the energy or automotive industry, with experience in customer service;
• English is a must, Chinese Language a bonus;

Responsibilities

• Assign system tasks to overseas service stations and monitor them to complete after-sales product debugging, maintenance, and related tasks.
• Provide technical guidance to service stations to improve their capabilities.
• Coordinate resources to implement batch rectification tasks issued by the company.
• Supervise service station reporting for timeliness and accuracy.
• Collect and arrange customer files on the product market side; manage emergencies and gather competitive product information.

Skills

Fluent English

Customer negotiation

Contract writing

Market research

Education

Bachelor's degree or higher in chemical/environmental/energy-related engineering

Job description

Contemporary Amperex Technology Kentucky LLC (CATK) is the U.S. battery manufacturing subsidiary of Contemporary Amperex Technology Co., Limited (CATL). CATL is a global leader in the research, development, and manufacturing of advanced battery energy storage systems for electric vehicles, grid-scale, and maritime applications. We are committed to delivering innovative solutions that support the global transition to clean energy.

Our Vision

To become a globally leading innovative technology corporation, contribute meaningfully to sustainable energy solutions, and provide a platform that supports both the professional and personal growth of our employees.

1. According to the business needs of the project, assign system tasks to overseas service stations, monitor and manage the service stations to complete after-sales product debugging, maintenance, and other tasks according to the process;

2. Through mastering product theory and practical skills, provide technical guidance to service stations to improve their technical capabilities;

3.Responsible for coordinating human, technical, and other resources to implement the batch rectification tasks issued by the company;

4.Responsible for supervising and guiding the service station's reporting work to ensure the timeliness and accuracy of its reporting;

5.Responsible for the collection and arrangement of customer files on the product market side;

6.Responsible for handling emergency events on the product market side and collecting competitive product information

1. Full-time undergraduate degree or above/chemical/environmental/energy-related engineering majors.;

2. Familiar with North American new energy vehicle industry after-sales service standards/North American energy storage industry safety operation specifications/North American energy storage industry recycling-related standards and regulations;

3.Fluent English communication ability/customer business negotiation ability/contract writing ability/market research ability;

4. Worked in a company related to the energy or automotive industry, with experience in customer service;

5.English is a must, Chinese Language a bonus;

• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) retirement plan with company match.
• Paid time off and company holidays.
• Professional development and growth opportunities.

CATK is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic.

Employment Disclaimer

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. CATK reserves the right to modify, revise, or add job responsibilities as business needs evolve. Employment with CATK is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Export Control & Data Security Compliance

This position may involve access to sensitive systems or information subject to U.S. export control and data security regulations. Employment is contingent upon the employee’s ability to comply with applicable laws and company policies related to data protection and controlled information access.