Field Services Analyst I — Onsite IT Support

RWJBarnabas Health; West Orange (NJ); On-site; USD 37,000 - 51,000; Part time

Benefits offered by this job

PTO

Medical Insurance

Dental & Vision Insurance

Retirement Plans

Tuition Reimbursement

Life & Disability Insurance

FSA / HSA

Job summary

RWJBarnabas Health is seeking a Field Services Analyst I to deliver hands-on IT support for employees, devices, and infrastructure across RWJBarnabas Health locations. The role involves troubleshooting hardware, software, mobile devices, and basic networking while ensuring timely, professional service.

The ideal candidate has a relevant IT degree or equivalent experience, can work variable day shifts, and participates in on-call coverage about 1–2 times per month.

Qualifications

• Associate’s or bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
• High school diploma with relevant IT work experience may be considered in lieu of a degree
• Knowledge of desktop and end-user technical support
• Ability to troubleshoot computer hardware, software, mobile devices, telecommunications, and basic networking issues
• Strong customer service, communication, organization, and problem-solving skills
• Ability to manage incidents and service requests while meeting established SLA requirements
• Ability to accurately document technical issues, troubleshooting, and resolutions
• Valid New Jersey driver’s license
• Ability to work variable hours based on site coverage needs
• Availability for on-call and after-hours support approximately 1-2 times per month

Responsibilities

• Troubleshooting desktop, laptop, software, mobile device, telecommunications, and basic network issues
• Provide hands-on technical support for employees and escalate complex issues to appropriate IT teams
• Perform hardware and software repairs on desktop and laptop computers, including data backup and recovery
• Manage incidents and service requests while meeting SLA and performance expectations
• Support day-to-day maintenance, configuration, and lifecycle of PCs and other endpoint devices
• Complete installs, moves, adds, and changes (IMAC) including device refreshes
• Maintain accurate IT asset information and document troubleshooting steps in the ITSM system
• Review endpoint devices for security compliance, antivirus protection, patching, and encryption
• Provide technical guidance and training to employees on hardware, applications, processes, and other topics
• Support after-hours and on-call needs as scheduled

Job description

RWJBarnabas Health is seeking a Field Services Analyst I to deliver hands-on IT support for employees, devices, and infrastructure across RWJBarnabas Health locations. The role involves troubleshooting hardware, software, mobile devices, and basic networking while ensuring timely, professional service.

The ideal candidate has a relevant IT degree or equivalent experience, can work variable day shifts, and participates in on-call coverage about 1–2 times per month.