Field IT Support Analyst I - On Site

RWJBarnabas Health; Short Hills (NJ); On-site; USD 37,000 - 51,000; Part time

Benefits offered by this job

Paid Time Off (PTO)

Medical and Prescription DrugInsurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible-Sp

Wellness Programs

Voluntary Benefits

Discounts Through Partners

Job summary

RWJBarnabas Health is seeking a Field Services Analyst I to deliver hands-on technical support for employees, devices, and infrastructure at multiple RWJBarnabas Health locations. You will troubleshoot desktop, laptop, mobile, and network issues while managing incidents and service requests within SLA targets.

This role requires strong customer service, problem‑solving, and the ability to work variable hours with occasional on‑call duties.

Qualifications

• Associate's or Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field
• High school diploma with relevant IT work experience may be considered in lieu of a degree
• Knowledge of desktop and end-user technical support
• Ability to troubleshoot computer hardware, software, mobile devices, telecommunications, and basic networking issues
• Strong customer service, communication, organization, and problem-solving skills
• Ability to manage incidents and service requests while meeting established SLA requirements
• Ability to accurately document technical issues, troubleshooting, and resolutions
• Valid New Jersey driver's license
• Ability to work variable hours based on site coverage needs
• Availability for on-call and after-hours support approximately 1-2 times per month

Responsibilities

• Provide hands-on technical support for RWJBarnabas Health employees, endpoint devices, and technology infrastructure
• Troubleshoot and resolve hardware, software, mobile device, telecommunications, and basic networking issues
• Perform hardware and software repairs on desktop and laptop computers, including data backup and recovery
• Manage incidents and service requests while meeting SLA expectations
• Support day-to-day maintenance, configuration, and lifecycle of PCs and endpoint devices
• Complete IMAC activities and device refreshes
• Maintain accurate IT asset information per asset management processes
• Document troubleshooting, resolutions, escalations, and status in ITSM system
• Review endpoint devices for security compliance (antivirus, patching, encryption)
• Provide technical guidance and training to employees on hardware, applications, processes
• Support after-hours and on-call needs as scheduled

Skills

Desktop support

End-user support

Customer service

Communication

Incident management

Education

Associate's or Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field

High school diploma with IT experience may substitute

Tools

ITSM ticketing systems

IMAC processes

Device refreshes

IT asset management

Security basics (antivirus, patching)

Job description

RWJBarnabas Health is seeking a Field Services Analyst I to deliver hands-on technical support for employees, devices, and infrastructure at multiple RWJBarnabas Health locations. You will troubleshoot desktop, laptop, mobile, and network issues while managing incidents and service requests within SLA targets.

This role requires strong customer service, problem‑solving, and the ability to work variable hours with occasional on‑call duties.