Field Service Technician (Yorba Linda, US)

Parking; Yorba Linda (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Amano McGann is seeking a field service professional in the Los Angeles area to service automated parking systems. The role involves on-site installations, training customers, and maintaining equipment while adhering to OSHA safety guidelines.

The ideal candidate will live in the LA metro area, be able to travel as needed, and lift heavy items. Rotation for after-hours calls is required, and you will support sales with equipment promotions.

Qualifications

• Candidate must reside in the Los Angeles Metro or San Fernando Valley area.
• Willingness to travel to other service markets outside of Los Angeles as needed.
• Ability to lift and move up to 100 lbs and work outdoors in various climates.

Responsibilities

• Provide technical service of automated parking systems and timely notification of problems.
• Assist with project setup, installation, and customer training.
• Follow OSHA safety practices on all sites.
• Research and learn about new hardware, devices, and tools to improve solutions.
• Generate service tickets and follow up with support until issues are resolved.
• Provide after-hours and weekend emergency service as required (rotation).
• Assist sales in promoting new equipment where appropriate.
• Maintain organized work areas and company fleet vehicles.

Skills

Technical service

OSHA safety practices

Customer training

Travel readiness

Tools

Hardware devices knowledge

Job description

For more than 40 years, Amano has delivered innovative technology solutions for the parking and time and attendance markets. Amano provides sophisticated and reliable parking systems which satisfy the most demanding applications. As a subsidiary of Amano Corporation Japan, Amano McGann receives the support of a global organization generating in excess of $900 million in annual revenues and over 2,900 employees worldwide.

Key Responsibilities:

• Provide technical service of automated parking systems, provide timely notification of problems or delays.
• Technological knowledge
• Assist with project set-up, installation, and customer training
• Research and gain working knowledge via hands on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble shooting efficiency
• Follow and enforce all OSHA safety practices
• Complete PCI checklist when servicing applicable service issues
• Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client prior to leaving the work site
• Maintain and operate company fleet vehicles in a safe manner
• Ensure work area is maintained and well organized
• Generate service tickets as needed and follow up with support until the issues is resolved
• Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff)
• Assist our sales staff in promoting the sale of new equipment where appropriate
• Provide effective communication that creates a collaborative environment with all parties that the
• Project Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel;
• Corporate staff
• Work overtime as needed
• All other duties as assigned
• Candidate must live in the Los Angeles Metro or San Fernando Valley area
• Must be able to travel and work in other service markets outside of the Los Angeles area as needed
• Able to work outdoors in all climates and conditions as needed
• Maintain a valid driver's license and good driving record
• Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion
• At times, this position will require kneeling, bending and working on ladders
• Able to work with hand and power tools as needed