Field Service Technician

Amano McGann, Inc.; Orlando (FL); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Amano McGann, Inc. is seeking a field service technician to support our automated parking systems across the Orlando area. You will diagnose issues, perform installations, and train customers on system operation.

You will work outdoors in varying climates, adhere to OSHA safety practices, and provide after-hours emergency service as part of a rotating on-call schedule. A valid driver's license is required.

Competenze

• Experience maintaining automated parking systems.
• Ability to lift 50 lbs regularly and up to 100 lbs occasionally.
• Must have a valid driver's license and clean driving record.
• Willing to work overtime and on-call shifts.
• Familiarity with OSHA safety practices.

Mansioni

• Provide technical service for automated parking systems.
• Assist with installation and training of customers.
• Generate service tickets and ensure issues are resolved.
• Provide On-Call after-hours and weekend emergency service as required.
• Maintain a safe, organized work area and use hand/power tools as needed.

Conoscenze

Technical service experience

Customer communication

Descrizione del lavoro

For more than 40 years, Amano has delivered innovative technology solutions for the parking and time and attendance markets. Amano provides sophisticated and reliable parking systems which satisfy the most demanding applications. As a subsidiary of Amano Corporation Japan, Amano McGann receives the support of a global organization generating in excess of $900 million in annual revenues and over 2,900 employees worldwide.

Key Responsibilities:

• Provide technical service of automated parking systems, provide timely notification of problems ordelays.
• Technological knowledge
• Assist with project set-up, installation, and customer training
• Research and gain working knowledge via hands on and Amano McGann University on new hardware,devices and tools to provide better system solutions and installation and trouble shooting efficiency
• Follow and enforce all OSHA safety practices
• Complete PCI checklist when servicing applicable service issues
• Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the clientprior to leaving the work site
• Maintain and operate company fleet vehicles in a safe manner
• Ensure work area is maintained and well organized
• Generate service tickets as needed and follow up with support until the issues is resolvedProvide On-Call after-hours and weekend emergency service as required by our customers (in rotationwith our other technical staff)
• Assist our sales staff in promoting the sale of new equipment where appropriate
• Provide effective communication that creates a collaborative environment with all parties that theProject Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel;Corporate staff
• Work overtime as needed
• All other duties as assigned
• Able to work outdoors in all climates and conditions as needed
• Maintain a valid driver's license and good driving record
• Lift and/or move in excess of 50 lbs on regular basis and up to 100 lbs on occasion
• At times, this position will require kneeling, bending and working on ladders
• Able to work with hand and power tools as needed