Field Service Technician

Amano McGann, Inc.; Yorba Linda (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

Amano McGann, Inc. is seeking a Field Service Technician in Yorba Linda, CA to service automated parking systems and perform installations, training, and troubleshooting at customer sites.

You will travel within the Los Angeles metro area, provide after-hours support in rotation, ensure safety compliance, complete service tickets, and maintain equipment and vehicles while delivering timely, professional customer service.

Qualifications

• Provide technical service of automated parking systems
• Assist with project setup, installation and customer training
• Research and gain knowledge via hands-on and Amano McGann University on hardware and tools
• Follow OSHA safety practices
• Complete PCI checklist when servicing issues
• Generate service tickets and follow up until issue is resolved
• Provide On-Call after-hours and weekend emergency service as required
• Assist sales staff in promoting new equipment
• Communicate effectively with project team and clients
• Work overtime as needed
• Must live in Los Angeles Metro or San Fernando Valley area; travel outside LA as needed
• Able to work outdoors in all climates
• Maintain valid driver’s license and good driving record
• Lift/move 50–100 lbs; kneeling, bending, ladders as needed
• Work with hand and power tools

Responsibilities

• Provide technical service of automated parking systems, provide timely notification of problems or delays
• Technological knowledge
• Assist with project set-up, installation, and customer training
• Research and gain working knowledge via hands on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble shooting efficiency
• Follow and enforce all OSHA safety practices
• Complete PCI checklist when servicing applicable service issues
• Ensure that work orders are detailed, completed per work order SOP and a0"signed-off" by the client prior to leaving the work site
• Maintain and operate company fleet vehicles in a safe manner
• Ensure work area is maintained and well organized
• Generate service tickets as needed and follow up with support until the issues is resolved Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff)
• Assist our sales staff in promoting the sale of new equipment where appropriate
• Provide effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel; Corporate staff
• Work overtime as needed
• All other duties as assigned
• Candidate must live in the Los Angeles Metro or San Fernando Valley area
• Must be able to travel and work in other service markets outside of the Los Angeles area as needed
• Able to work outdoors in all climates and conditions as needed
• Maintain a valid driver's license and good driving record
• Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion
• At times, this position will require kneeling, bending and working on ladders
• Able to work with hand and power tools as needed

Job description

For more than 40 years, Amano has delivered innovative technology solutions for the parking and time and attendance markets. Amano provides sophisticated and reliable parking systems which satisfy the most demanding applications. As a subsidiary of Amano Corporation Japan, Amano McGann receives the support of a global organization generating in excess of $900 million in annual revenues and over 2,900 employees worldwide.

Key Responsibilities:

• Provide technical service of automated parking systems, provide timely notification of problems or delays.
• Technological knowledge
• Assist with project set-up, installation, and customer training
• Research and gain working knowledge via hands on and Amano McGann University on new hardware, devices and tools to provide better system solutions and installation and trouble shooting efficiency
• Follow and enforce all OSHA safety practices
• Complete PCI checklist when servicing applicable service issues
• Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client prior to leaving the work site
• Maintain and operate company fleet vehicles in a safe manner
• Ensure work area is maintained and well organized
• Generate service tickets as needed and follow up with support until the issues is resolved Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation with our other technical staff)
• Assist our sales staff in promoting the sale of new equipment where appropriate
• Provide effective communication that creates a collaborative environment with all parties that the Project Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel; Corporate staff
• Work overtime as needed
• All other duties as assigned
• Candidate must live in the Los Angeles Metro or San Fernando Valley area
• Must be able to travel and work in other service markets outside of the Los Angeles area as needed
• Able to work outdoors in all climates and conditions as needed
• Maintain a valid driver's license and good driving record
• Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion
• At times, this position will require kneeling, bending and working on ladders
• Able to work with hand and power tools as needed