Field Service Technician

Hiab; Jessup (MD); On-site; USD 79,000 - 92,000; Full time

Benefits offered by this job

$3000 SIGN ON Bonus!

Comprehensive benefit package including health, vision, dental, life insurance

401k program with 6% company match

Personal time off and company-paid holidays

Paid training

Tuition reimbursement for job-related continued education

Job summary

Hiab, a global leader in load-handling solutions, is seeking a Field Service Technician in Jessup, MD. This role involves performing maintenance and repairs on equipment while ensuring customer satisfaction. With competitive compensation, including a sign-on bonus and comprehensive benefits, this is an excellent opportunity for skilled technicians looking to join an innovative team.

Qualifications

• Minimum High School diploma/GED required.
• Technical or Secondary College preferred.
• 3+ years of mechanical, hydraulic, or electrical operations preferred.

Responsibilities

• Perform service, maintenance, and safety checks on equipment.
• Maintain productive customer relationships.
• Document service activities and report to the District Service Manager.

Skills

Customer-oriented

Diagnostic skills

Troubleshooting skills

Hands-on mechanical skills

Education

High School diploma or GED

Technical or Secondary College preferred

Job description

Join to apply for the Field Service Technician role at Hiab

4 days ago Be among the first 25 applicants

Join to apply for the Field Service Technician role at Hiab

Get AI-powered advice on this job and more exclusive features.

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

Compensation Data

Salary ranges from $38.05-$44.25 per hour based on skills and experience.

You will be part of

Hiab Offers a Variety Of Different Career Possibilities For Different Backgrounds And Ambitions, So Whatever Your Passion Is, We May Just Have The Job For You! We Want To Bring In New Expertise And Fresh Ideas, While Providing Our Existing Employees With New And Interesting Career Opportunities. Your Talent, Experience And Passion May Just Be What We Seek Or Need To Shape The Future Of Hiab And Our Industry. We Offer As Well

• $3000 SIGN ON Bonus!
• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
  
  

Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Main Tasks And Responsibilities

Technical and Product Knowledge

• Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
• Staying up to date with technical specifications of relevant equipment
  
  

Managing the Customer

• Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
• Follow Hiab Customer Satisfaction Guidelines
  
  

Risk Management

• Protect self and others
• Follow applicable safety rules, agreed working practices and environmental requirements
• Alert District Service Manager if equipment safety is jeopardized due to any reason
• Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations
• Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company
• Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities
  
  

Service Process

• Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
• Submit regular reports in the format specified by District Service Manager
• Keep adequate records and maintain documentation in line with agreed standards
  
  

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit of Hiab and the customer
• Make judgements about the most cost effective and efficient approach to providing service
• Maintain documentation to ensure accurate invoicing to the customer
• Manage and protect the security and traceability of spare parts
  
  

New Business Opportunities

• Recognize sales opportunities and communicate to District Service Manager
  
  

Continuous Improvement

• Provide feedback to District Service Manager to support continuous quality improvement
• Participate in innovative thinking about ways to improve service efficiency
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
• And other duties, as assigned
  
  

Accountabilities

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Mobile, adaptable and able to work in variable physical site conditions without direct supervision
• Qualification from higher vocational school (below Graduate/BSc level) in at least one of the following: mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience
• Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required
• Working knowledge of diesel engines and hydraulic drive systems
• Fluent in local language and working knowledge of English, spoken and written
• Operators licenses for all equipment used in line with local requirements
• Maintain records in compliance with terms and conditions of agreements
• Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
• Understand, monitor and comply with all Safety and Environmental requirements
• Own tools required
  
  

Education

What you’ll need to succeed

• Minimal High School diploma/GED required
• Technical or Secondary College preferred
  
  

Working Experience

• 3+ years of mechanical, hydraulic, or electrical operations preferred
  
  

Skills And Competencies

• Customer-oriented
• Able to cope with stressful situations
• Capable of operating independently
• Appropriate diagnostic and troubleshooting skills
• Acts responsibly in the light of prevailing circumstances
• Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
• Able to safely operate equipment for the purpose of conducting tests and repair
• Basic computer skills
  
  

Personal Attributes Or Qualities

• Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
• High sense of urgency
• Service and customer focused
• Passionate about driving performance improvements
• Process oriented
  
  

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.

As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

Referrals increase your chances of interviewing at Hiab by 2x

Get notified about new Field Service Technician jobs in Jessup, MD.

Field Service Technician (Fredericksburg, VA)

District of Columbia, United States 8 hours ago

Field Service Technician - Sustainable Energy Systems

Field Service Technician - Level 3 (CTP/Wide Format)

Field Service Technician I - Washington, DC

District of Columbia, United States $17.00-$20.83 4 days ago

District of Columbia, United States $69,600.00-$104,400.00 2 weeks ago

Field Service Technician (Washington DC)

Washington, DC $60,600.00-$83,700.00 2 months ago

Field Service Technician - Frederick, MD

Maryland, United States $55,100.00-$65,000.00 2 weeks ago

Maryland, United States $75,000.00-$110,000.00 5 days ago

Maryland, United States $38.00-$48.00 1 week ago

DIagnostics Field Service Engineer - Washington, DC

Washington, DC $63,900.00-$100,000.00 2 weeks ago

Field Service Engineer Remote-DC/Baltimore Area

Field Service Engineer Remote-DC/Baltimore Area

Field Service Engineer Remote-DC/Baltimore Area

Field Service Engineer Remote-DC/Baltimore Area

Maryland, United States $79,200.00-$118,800.00 5 days ago

Field Service Engineer 3 - DC and Northern VA / X-Ray

District of Columbia, United States $100,800.00-$151,200.00 1 week ago

District of Columbia, United States $79,200.00-$118,800.00 5 days ago

Washington, DC $80,000.00-$140,000.00 1 day ago

Field Services Ford - United States - Assoc Field Performance Coach Zone 4 (remote within Atlanta, Baltimore, DC)

Washington, DC $115,000.00-$230,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.