Field Service Technician, X-ray Products

Nikon Metrology; Belmont (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Tuition reimbursement

Training & advancement opportunities

Travel opportunities

Job summary

Nikon Metrology Inc. is seeking an experienced X-ray Field Service Technician to provide on-site and in-field installation, maintenance, repair and upgrades of X-ray systems across North America.

The role demands extensive travel (80%+), strong problem-solving abilities and hands-on expertise with HV, vacuum, and mechanical subsystems. The successful candidate will partner with customers, dealers and the sales team, deliver training, and ensure service quality while adhering to safety and ITAR

Qualifications

• Must meet all requirements to access and work with ITAR-controlled information and materials.
• Ability to travel 80%+ domestically with possibility of limited international travel.
• 2+ years' experience in a technical role or >4 years' experience in a technical role.
• Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PCs.
• Must be able to identify and fix issues down to a board level.
• Electrical, electronic & mechanical skills.
• Must have strong verbal and written communication skills.
• Overtime eligible (non-exempt under FLSA).

Responsibilities

• Troubleshoot system failures/errors and perform corrective actions.
• Perform product maintenance and software training as necessary.
• Provide technical product services for Nikon Metrology X-ray products per SOPs.
• In-house testing and repairs of spare parts and systems.
• Support equipment at customer location or via phone/email.
• Return parts and tools from site upon completion of work.
• Maintain service equipment and provide inventory reports.
• Submit timesheets, expense and service reports promptly.
• Submit radiation dosimetry data per company policy.
• Support Nikon dealers, sales personnel, and fellow technicians.
• Assist sales with setup and teardown of equipment for trade shows.
• Support technical sales of new products or services.
• Promote service contracts and other service offerings to customers.

Skills

MS Office

Verbal & Written Communication

Electrical & Mechanical Skills

Schematics Reading

Hardware/Software Troubleshooting

Travel Readiness

Education

2-year Technical Degree

Tools

Multimeter

Oscilloscope

Soldering Iron

Basic Hand Tools

PCs

Job description

You would be joining a global company and becoming part of the future, giving you the opportunity to enter a career where you can help to shape and define innovation.

Job Purpose

Nikon Metrology is seeking an experienced X-ray Field Service Technician responsible for providing technical services both local and in the field, such as installation, maintenance, repair and upgrade specific to Nikon Metrology X-ray product line.

Travel Requirement

Extensive (80%+) primarily throughout North America, with possibility of limited international travel to Central and South America.

Key Areas of Responsibility

Will Include, but not limited to the following:

Field Service

• Troubleshoot system failures/errors and perform necessary corrective actions.
• Perform product maintenance and software training as necessary.
• Provide technical product services for Nikon Metrology X-ray products in line with the department's standard operating procedures.
• In-house testing and repairs of spare parts and systems.
• Support of equipment at customer location or via telephone/ e-mail.
• Responsible for the return of parts and tools from site upon completion of work.
• Maintain assigned service equipment and tools & provide inventory reports as needed.
• Submit Timesheets, expense reports, Service reports and associated documentation in a timely manner.
• Submit radiation dosimetry data periodically in line with company policy.
• Provide support to Nikon dealers, sales personnel, and fellow Field Service Technicians.
• Assist sales with setup and teardown of equipment for trade shows.
• Support the technical sales of new products or services.
• Promote service contracts and other service offerings to customers.
• Ability to effectively perform field service job duties under pressure while always maintaining quality and professionalism.
• Ability to communicate well and appropriately in a customer-facing environment.
• Entry level MS Office Skills (Word, Outlook, Excel, PowerPoint)
• Ability to read and understand schematics and drawings.
• Ability to integrate and troubleshoot computer hardware and software.
• Ability to use tools of the trade such as Multimeter, Oscilloscope, soldering iron, basic hand tools, etc.

Working Environment/Physical Requirements

• Ability to lift up to 50 pounds
• Able to access tight spaces as required such as inside the cabinet.
• 80%+ travel, domestic and limited international

How We Take Care of Our Team

Culture Spirit

Work as a Team, Act as a Family! We believe in bringing our team members together in a diverse and friendly company atmosphere to celebrate and socialize to inspire each other and keep our community strong and close inside and out of the office.

Personal Development

We want you to grow with us and be the best version of yourself, which is why we offer competitive compensation, training/advancement opportunities and tuition reimbursement.

Amazing Medical Benefits & Perks

We will take care of you with industry leading medical, dental, vision plans and many more benefits that allow us and you to continue to be AMAZING!

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active-duty wartime or campaign badge veteran, or thereafter referred collectively as "protected veterans".

Qualifications

Required Knowledge, Skills, and Abilities:

• Must meet all requirements to access and work with ITAR-controlled information and materials.
• Ability to travel 80%+ domestically with possibility of limited international travel.
• 2+ years' experience in a technical role or >4 years' experience in a technical role.
• Experience on complex capital equipment with related subsystems such as vacuum, manipulators, High Voltage systems, general mechanical, and PC's.
• Must be able to identify and fix issues down to a board level.
• Electrical, electronic & mechanical skills.
• Must have strong verbal and written communication skills.
• Ability to work overtime (This position is non-exempt and eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA).

Certificates, License, Registrations

• 2-year technical degree & a minimum of 2 years' experience in a technical role or >4 years' experience in a technical role.
• Valid driver's license and ability to be insured.
• Valid passport and ability to travel outside of the United States.