Field Service Technician – Water Utility & Customer Care

Grid One Solutions; Fletcher (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Vison

Company Sponsored Retirement Plan

Employee Assistance Program

Life, long-term/short-term disability

Vacation Time after one year

Paid Holidays after 90 days

Job summary

Asplundh Tree Expert, LLC is seeking a Field Technician to perform water service termination and restoration work, with emphasis on safety and regulatory compliance. This full-time, non-exempt role requires reliable transportation, a valid driver's license, and strong customer-service skills.

We offer competitive hourly pay, health insurance from day one, a company retirement plan after one year, and paid holidays after 90 days, plus an EAP and disability coverage.

Qualifications

• High School Diploma or equivalent preferred.
• 2+ years of exceptional customer service experience.

Responsibilities

• Termination and restoration of water service.
• Installation of theft deterrent devices upon termination.
• Obtain and provide updated account information prior to restoration of service.
• Perform emergency restorations as required.
• All work will be done in accordance with PUC Chapter 56 regulations.
• Preparation and delivery of 72 hour and 48 hour notices of intent to terminate water service for non-payment.
• Performs up to standards within time frames outlined by the Field Supervisor and Project Manager.
• Commitment to customer service, responding to the needs of internal and external customers.
• Completes all work in an organized, timely manner, within instructed standard practice.
• Identifies and reports to management all hazardous working
• Sets appropriate priorities and works in accordance with scheduled time requirements.
• Performs other duties as assigned
• Adheres to all company policies and procedures
• Adheres to mandatory safety policies and practices as well as OSHA practices

Skills

Meter Reading knowledge

Customer service experience

Handheld technology familiarity

Strong communication skills

Ability to work outdoors

Education

High School Diploma or equivalent

Tools

GPS

Mobile Phones

PDA

Digital Cameras

Job description

Asplundh Tree Expert, LLC is seeking a Field Technician to perform water service termination and restoration work, with emphasis on safety and regulatory compliance. This full-time, non-exempt role requires reliable transportation, a valid driver's license, and strong customer-service skills.

We offer competitive hourly pay, health insurance from day one, a company retirement plan after one year, and paid holidays after 90 days, plus an EAP and disability coverage.