Field Service Technician – Labeling, Coding, & Packaging Equipment

Palcosys; Omaha (NE); Hybrid; USD 40,000 - 64,000; Full time

Job summary

PALCO Industrial Marking and Labeling, Inc. in Omaha, NE is seeking a Field Service Technician to install, service and support labeling and packaging equipment at customer sites.

You will train operators, provide remote and on-site support, and perform preventive maintenance to minimize downtime. This hands-on role emphasizes troubleshooting and delivering excellent customer service across barcode printers, scanners, and packaging lines.

Qualifications

• Hands-on field service experience preferred.
• Excellent communication across phone, email and in person.
• Ability to install, train and support labeling/packaging equipment.

Responsibilities

• Provide exceptional customer service and maintain relationships.
• Install labeling, coding, barcoding, and packaging equipment at customer sites.
• Train customer operators on use, care, and troubleshooting.
• Provide remote and on-site technical support and troubleshooting.
• Perform maintenance, repair, and diagnostics to minimize downtime.
• Complete service documentation and keep tools/parts organized.

Skills

Customer service

Troubleshooting

Installation

Training others

Tools

Barcode printers

Scanners

Job description

Field Service Technician - Labeling, Coding, & Packaging Equipment

You are applying for the position of Field Service Technician - Labeling, Coding, & Packaging Equipment.

PALCO Industrial Marking and Labeling, Inc. is seeking a skilled and customer-focused Field Service Technician to support, service, and maintain a variety of labeling, coding, and packaging equipment. This role is essential in ensuring our customers' operations run efficiently through timely installation, training, preventive maintenance, troubleshooting, and ongoing technical support. The ideal candidate is hands-on, professional, and enjoys solving problems while delivering exceptional customer service.

Customer Service & Relationship Management

• Provide exceptional service to existing and prospective customers to build and maintain strong, long-lasting professional relationships.
• Deliver timely, professional communication to customers by phone, email, and in person.

Equipment Installation & Setup

• Coordinate with Sales Executives, Service Manager, and customers to prepare equipment for installation at customer sites.
• Install labeling, coding, barcoding, and related packaging equipment at customer facilities.

Training & Technical Support

• Train customer operators and technicians on proper use, care, and troubleshooting of equipment.
• Provide technical support for equipment and software, including remote assistance via phone and email.

Maintenance & Troubleshooting
Service, repair, and maintain a variety of industrial equipment including:

• Barcode printers and scanners
• Packaging equipment
• Software applications
• Diagnose issues and implement effective solutions to minimize downtime.

Additional Duties

• Complete required service documentation and reports.
• Maintain tools, parts, and service equipment in a clean and organized manner.
• Perform other duties as assigned by the Service Manager.