Field Service Technician - Upgrades (90% Travel)

Cincinnati Incorporated; Orlando (FL); Remote; USD 70,000 - 110,000; Full time

Job summary

Cincinnati Incorporated is seeking a Field Service Representative (Upgrades) to service our metal fabrication machines nationwide. The role is home-based and requires extensive overnight travel.

You will diagnose, repair and upgrade equipment, delivering hands-on customer support and ensuring service quality. You will coordinate with customers, prepare service documentation for invoicing, maintain equipment, and participate in preventative maintenance scheduling.

Qualifications

• Knowledge of electrical, mechanical and hydraulic principles.
• Willingness to travel overnight up to 90% of the time.
• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Proficiency with PCs and documentation.

Responsibilities

• Prioritize, schedule and complete machine service for customers.
• Prepare and submit documentation for invoicing.
• Maintain company property for safe operation and maximum life.
• Efficiently manage business expenses to maximize profitability.
• Perform routine maintenance and assist in preventive maintenance schedules.

Skills

Electrical principles

Mechanical principles

Hydraulic principles

Diagnostics

Technical aptitude

Independent work

90% travel

Customer service

PC literacy

Organizational skills

Job description

Cincinnati Incorporated is seeking a Field Service Representative (Upgrades) to service our metal fabrication machines nationwide. The role is home-based and requires extensive overnight travel.

You will diagnose, repair and upgrade equipment, delivering hands-on customer support and ensuring service quality. You will coordinate with customers, prepare service documentation for invoicing, maintain equipment, and participate in preventative maintenance scheduling.