Field Service Technician - TX

Matsuura Machinery USA, Inc.; Town of Texas (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Matsuura Machinery USA, Inc. is seeking a CNC Machine Tool Field Service Technician to install, troubleshoot, and repair high-precision machines at customer sites across North America.

You will travel to facilities, provide on-site training to distributors and customers, and contribute to technical bulletins and repair manuals. Requirements include 3–5 years hands-on CNC repair experience, FANUC control expertise, a 2-year technical degree, and strong communication skills with a willingness to

Qualifications

• 3–5 years of hands-on mechanical/electrical repair and maintenance experience with CNC machine tools.
• Ability to read and interpret blueprints, drawings, and schematics.
• FANUC control experience is required; knowledge of Yaskawa and Siemens is a plus.
• Two-year technical degree (electrical engineering or robotics) preferred.
• Strong communication, verbal and written, with the ability to present to customers.

Responsibilities

• Travel to customer facilities to install, troubleshoot, maintain, and repair CNC machines and controls.
• Provide elite-level training to distributors and customers and offer remote support.
• Consult technical documents and vendor resources to solve complex issues.
• Document repairs and feedback, and create technical bulletins and repair manuals.
• Maintain expert knowledge of CNC tooling and Matsuura product lines.

Skills

Analytical skills

Blueprint reading

Communication skills

Presentation skills

Willingness to travel

Education

Two-year technical degree in electrical engineering or robotics

Tools

FANUC

Yaskawa

Siemens

Job description

Matsuura Machinery USA, Inc. is the exclusive U.S. importer and North American subsidiary of Matsuura Machinery Corporation of Japan, a global leader in precision CNC machine tools since 1935. Based in St. Paul, Minnesota, we support customers across North America with advanced machining technology, applications expertise, and responsive service, serving industries such as aerospace, medical, automotive, and energy.

CNC Machine Tool Field Service Technician

Position Type: Full-Time

Ready to work with the gold standard of high-precision engineering?

At Matsuura Machinery USA , we don’t just build machines; we power the industries that shape the world. From aerospace and medical devices to automotive and energy, our high-speed, high-precision CNC machining centers are the global benchmark for excellence.

As our CNC Machine Tool Field Service Technician , you won’t just fix machines, you will be the elite technical expert our distributors and customers rely on when they need next-level troubleshooting. If you love solving complex mechanical and electrical puzzles, traveling to new facilities, and working with premium, cutting-edge technology, your next career move starts here.

Why Join the Matsuura Team?

We believe in taking care of the people who take care of our customers. That’s why we offer an industry-leading benefits package:

• 100% Employer-Paid Medical: Yes, you read that right! We cover 100% of the employee medical premium.
• Full Health Coverage: Comprehensive Dental and Vision plans.
• Financial Security: 401(k) with a robust company match, plus company-paid Life Insurance and Long-Term Disability.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Peace of Mind: Voluntary short-term disability options.

What You’ll Do (The Day-to-Day):

As the ultimate point of escalation for complex machine issues, you will:

• Be the Hero on the Ground: Travel to customer facilities to install, troubleshoot, maintain, and repair Matsuura machines and controls.
• Share Your Expertise: Provide elite-level training to distributors and customers, and offer remote support via phone and email.
• Solve the Hard Stuff: Dig into technical documents, manuals, and vendor resources to crack complex technical challenges that go beyond standard distributor knowledge.
• Document and Improve: Keep detailed records of repairs and feedback to share with management and customers, and author technical bulletins and repair manuals.
• Stay Ahead of the Curve: Maintain an expert-level understanding of the CNC machine tool industry and Matsuura’s innovative product line.

What You Bring to the Table:

• The Experience: 3 to 5 years of hands-on experience in mechanical/electrical repair, maintenance, and programming with a CNC machine tool builder or distributor. ( Factory maintenance technicians with strong CNC backgrounds are welcome to apply! )
• The Brainpower: Strong analytical skills with the ability to easily read and interpret blueprints, drawings, and schematics.
• Control Expertise: FANUC experience is required. If you also know Yaskawa and/or Siemens, that’s a major plus.
• Education: A 2-year technical degree (ideally in electrical engineering or robotics) is highly preferred.
• The Communication Skills: Excellent verbal, written, and presentation skills—you can break down complex technical issues for any audience.
• The Fundamentals: Ability to meet the physical requirements of the job, a willingness to travel consistently, and the ability to pass a standard criminal background check.