Field Service Tech - Charlotte, NC

Matsuura Machinery USA, Inc.; Charlotte (NC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

100% Employer-Paid Medical

Comprehensive Dental and Vision plans

401(k) with robust company match

Generous Paid Time Off (PTO)

Voluntary short-term disability options

Job summary

Matsuura Machinery USA, Inc. is seeking a CNC Field Service Engineer to provide elite-level support for CNC machines across North America. You'll travel to customer facilities to install, maintain, and repair machines while offering training and troubleshooting assistance.

The ideal candidate will possess 3 to 5 years of experience in mechanical and electrical repairs, coupled with a strong background in CNC technologies such as FANUC. Join the Matsuura team and enjoy an industry-leading benefits package including full health coverage and generous PTO.

Qualifications

• 3 to 5 years of hands-on experience with CNC machines.
• Ability to read and interpret blueprints and schematics.
• FANUC experience required; knowledge of Yaskawa/Siemens a plus.

Responsibilities

• Travel to customer facilities for installation and troubleshooting.
• Train distributors and customers; provide remote support.
• Document repairs and create technical bulletins.

Skills

Mechanical/electrical repair

Analytical skills

Control systems (FANUC, Yaskawa, Siemens)

Technical documentation skills

Communication skills

Education

2-year technical degree in electrical engineering or robotics

Job description

Matsuura Machinery USA, Inc. is the exclusive U.S. importer and North American subsidiary of Matsuura Machinery Corporation of Japan, a global leader in precision CNC machine tools since 1935. Based in St. Paul, Minnesota, we support customers across North America with advanced machining technology, applications expertise, and responsive service, serving industries such as aerospace, medical, automotive, and energy.

Position Type: Full-Time

Ready to work with the gold standard of high‑precision engineering?

At Matsuura Machinery USA, we don’t just build machines; we power the industries that shape the world. From aerospace and medical devices to automotive and energy, our high‑speed, high‑precision CNC machining centers are the global benchmark for excellence.

As our CNC Field Service Engineer, you won’t just fix machines, you will be the elite technical expert our distributors and customers rely on when they need next‑level troubleshooting. If you love solving complex mechanical and electrical puzzles, traveling to new facilities, and working with premium, cutting‑edge technology, your next career move starts here.

Why Join the Matsuura Team?

We believe in taking care of the people who take care of our customers. That’s why we offer an industry‑leading benefits package:

• 100% Employer‑Paid Medical: Yes, you read that right! We cover 100% of the employee medical premium.
• Full Health Coverage: Comprehensive Dental and Vision plans.
• Financial Security: 401(k) with a robust company match, plus company‑paid Life Insurance and Long‑Term Disability.
• Work‑Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Peace of Mind: Voluntary short‑term disability options.

What You’ll Do (The Day‑to‑Day)

As the ultimate point of escalation for complex machine issues, you will:

• Be the Hero on the Ground: Travel to customer facilities to install, troubleshoot, maintain, and repair Matsuura machines and controls.
• Share Your Expertise: Provide elite‑level training to distributors and customers, and offer remote support via phone and email.
• Solve the Hard Stuff: Dig into technical documents, manuals, and vendor resources to crack complex technical challenges that go beyond standard distributor knowledge.
• Document and Improve: Keep detailed records of repairs and feedback to share with management and customers, and author technical bulletins and repair manuals.
• Stay Ahead of the Curve: Maintain an expert‑level understanding of the CNC machine tool industry and Matsuura’s innovative product line.

What You Bring to the Table

• The Experience: 3 to 5 years of hands‑on experience in mechanical/electrical repair, maintenance, and programming with a CNC machine tool builder or distributor. Factory maintenance technicians with strong CNC backgrounds are welcome to apply!
• The Brainpower: Strong analytical skills with the ability to easily read and interpret blueprints, drawings, and schematics.
• Control Expertise: FANUC experience is required. If you also know Yaskawa and/or Siemens, that’s a major plus.
• Education: A 2‑year technical degree (ideally in electrical engineering or robotics) is highly preferred.
• The Communication Skills: Excellent verbal, written, and presentation skills—you can break down complex technical issues for any audience.
• The Fundamentals: Ability to meet the physical requirements of the job, a willingness to travel consistently, and the ability to pass a standard criminal background check.

Apply Today!

If you are a sharp, driven technician ready to elevate your career with a global manufacturing leader, we want to hear from you. Apply now to join the Matsuura Machinery USA team!