Field Service Technician - TX

Matsuura Machinery USA, Inc.; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

100% Employer-Paid Medical

Full Health Coverage (Dental & Vision)

401(k) with company match

Company-paid Life Insurance

Long-Term Disability

Paid Time Off and holidays

Voluntary short-term disability

Job summary

Matsuura Machinery USA, Inc. is seeking a CNC Machine Tool Field Service Technician to install, troubleshoot, and repair high-precision machining centers at customer sites across North America.

You will travel to facilities, diagnose complex hardware and control issues, and perform preventative maintenance. You’ll train distributors and customers, document repairs, and author technical bulletins to share knowledge.

Qualifications

• 3–5 years hands-on mechanical/electrical repair, maintenance, and programming with CNC tools.
• Strong ability to read blueprints, drawings, and schematics.
• FANUC experience required; knowledge of Yaskawa or Siemens is a plus.

Responsibilities

• Travel to customer facilities to install, troubleshoot, maintain, and repair Matsuura machines and controls.
• Provide elite-level training to distributors and customers, and offer remote support via phone and email.
• Dig into technical documents, manuals, and vendor resources to crack complex technical challenges.
• Keep detailed records of repairs and feedback; author technical bulletins and repair manuals.
• Maintain expert-level understanding of CNC machine tool industry and Matsuura product line.

Skills

CNC repair

Mechanical maintenance

Electrical maintenance

Programming

FANUC experience

Technical troubleshooting

Travel frequently

Education

2-year technical degree

Tools

FANUC

Siemens

Yaskawa

Job description

Matsuura Machinery USA, Inc. is the exclusive U.S. importer and North American subsidiary of Matsuura Machinery Corporation of Japan, a global leader in precision CNC machine tools since 1935. Based in St. Paul, Minnesota, we support customers across North America with advanced machining technology, applications expertise, and responsive service, serving industries such as aerospace, medical, automotive, and energy.

CNC Machine Tool Field Service Technician

Position Type: Full-Time

Ready to work with the gold standard of high-precision engineering?

At Matsuura Machinery USA , we don’t just build machines; we power the industries that shape the world. From aerospace and medical devices to automotive and energy, our high-speed, high-precision CNC machining centers are the global benchmark for excellence.

As our CNC Machine Tool Field Service Technician , you won’t just fix machines, you will be the elite technical expert our distributors and customers rely on when they need next-level troubleshooting. If you love solving complex mechanical and electrical puzzles, traveling to new facilities, and working with premium, cutting-edge technology, your next career move starts here.

Why Join the Matsuura Team?

We believe in taking care of the people who take care of our customers. That’s why we offer an industry-leading benefits package:

• 100% Employer-Paid Medical: Yes, you read that right! We cover 100% of the employee medical premium.
• Full Health Coverage: Comprehensive Dental and Vision plans.
• Financial Security: 401(k) with a robust company match, plus company-paid Life Insurance and Long-Term Disability.
• Work-Life Balance: Generous Paid Time Off (PTO) and paid holidays.
• Peace of Mind: Voluntary short-term disability options.

What You’ll Do (The Day-to-Day):

As the ultimate point of escalation for complex machine issues, you will:

• Be the Hero on the Ground: Travel to customer facilities to install, troubleshoot, maintain, and repair Matsuura machines and controls.
• Share Your Expertise: Provide elite-level training to distributors and customers, and offer remote support via phone and email.
• Solve the Hard Stuff: Dig into technical documents, manuals, and vendor resources to crack complex technical challenges that go beyond standard distributor knowledge.
• Document and Improve: Keep detailed records of repairs and feedback to share with management and customers, and author technical bulletins and repair manuals.
• Stay Ahead of the Curve: Maintain an expert-level understanding of the CNC machine tool industry and Matsuura’s innovative product line.

What You Bring to the Table:

• The Experience: 3 to 5 years of hands-on experience in mechanical/electrical repair, maintenance, and programming with a CNC machine tool builder or distributor. ( Factory maintenance technicians with strong CNC backgrounds are welcome to apply! )
• The Brainpower: Strong analytical skills with the ability to easily read and interpret blueprints, drawings, and schematics.
• Control Expertise: FANUC experience is required. If you also know Yaskawa and/or Siemens, that’s a major plus.
• Education: A 2-year technical degree (ideally in electrical engineering or robotics) is highly preferred.
• The Communication Skills: Excellent verbal, written, and presentation skills—you can break down complex technical issues for any audience.
• The Fundamentals: Ability to meet the physical requirements of the job, a willingness to travel consistently, and the ability to pass a standard criminal background check.