Field Service Technician – Travel & Upgrades

WECO, A Duravant Company; Waycross (GA); On-site; USD 54,000 - 78,000; Full time

Job summary

WECO - A Duravant Company is seeking a Field Service Technician to travel regionally and service, install, commission, and upgrade equipment at customer sites. The role includes preventive maintenance, audits, and training of customer personnel.

The ideal candidate will have a strong mechanical and electrical background, be at least 21 years old with a valid driver's license, and be able to obtain a passport. Up to 75% travel is required, with periods away from home during peak seasons.

Qualifications

• High School Diploma or equivalent required.
• EE, EET, EECS or Industrial Electronics degree is a plus.
• Strong mechanical and electrical background required.
• Must be at least 21 years of age with a valid drivers license and ability to obtain a passport.

Responsibilities

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services.
• Conduct training with customer’s personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment.
• Perform quality control tests on repaired equipment, as needed.
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates.
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues.
• Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation.
• Responsible for timely and accurate documentation of all service activities.
• Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• Attend training classes and technician meetings as required.
• Comply to industry, company and customer safe working practices.

Skills

Mechanical background

Electrical background

Valid drivers license

Willingness to travel

Education

High School Diploma or equivalent

EE/EET/EECS or Industrial Electronics degree

Job description

WECO - A Duravant Company is seeking a Field Service Technician to travel regionally and service, install, commission, and upgrade equipment at customer sites. The role includes preventive maintenance, audits, and training of customer personnel.

The ideal candidate will have a strong mechanical and electrical background, be at least 21 years old with a valid driver's license, and be able to obtain a passport. Up to 75% travel is required, with periods away from home during peak seasons.