Field Service Technician – Trainee

Goetze Dental; Des Moines (IA); On-site; USD 27,552 - 48,216; Full time

Benefits offered by this job

Health, Dental, Vision

Retirement & PTO

Company van after training

Job summary

Goetze Dental, a family-owned company serving dental practices across the Midwest since 1884, seeks a mechanically talented Field Service Technician – Trainee in Des Moines, IA. You will train under a senior technician, install, repair, and maintain dental equipment, and gradually work solo with your own van.

The program emphasizes hands-on field work, with travel across Iowa, competitive pay during training, and full benefits from day one.

Qualifications

• Valid driver’s license with a clean driving record.
• Ability to lift up to 100 lbs.
• High school diploma or equivalent.
• At least 1 year of mechanical, trade, or technical experience.
• Willingness to learn and be comfortable around technology.
• Strong communication and customer service skills.

Responsibilities

• Ride with a senior technician on every call during training, learning and assisting.
• Observe and assist with on-site installation, repair, and maintenance of dental equipment.
• Build diagnostic skills by working through real problems with a mentor.
• Assist with customer training on equipment use and care.
• Provide on-site support for our remote IT team when needed.
• Complete work orders and documentation accurately and on time.
• Attend manufacturer and company training to grow dental equipment expertise.
• Transition to independent territory and company van upon full competency.

Skills

Communication

Customer service

Willingness to learn

Job description

Overview

Goetze Dental is a family-owned company serving dental practices across the Midwest since 1884. We’re looking for a mechanically talented Field Service Technician – Trainee to join our Des Moines, IA team and participate in a structured training program that leads to long-term success.

Position

Field Service Technician – Trainee | Location: Des Moines, IA | Job Id: 222 | Number of Openings: 1

About Goetze Dental

We are a family-owned company that prioritizes our customers and employees. We stay focused on the long-term health of the business and the private dental practice. Many employees have long tenures with the company, and the Service Technician role is a craft position with opportunity for expert specialization and career growth.

How We Train You

The Trainee program pairs you with an experienced senior technician for the first several months (typically around six months, adjustable based on progress). You will work in the field daily, observe real jobs, and build competency before working independently.

What’s Different About This Job

• Structured ride-along training during the initial months
• Primarily Monday–Friday work schedule; no weekends or on-call rotations in most cases
• Year-round, indoor work in dental offices
• Competitive pay during training with a path to the full technician pay range of $20–$35/hour
• All travel expenses covered during training and transition
• Company service van provided once transitioning to solo work
• Ongoing technical development across mechanical systems and imaging technology
• Full benefits from day one: health, dental, vision, retirement, PTO
• Stable, 140-year family-owned company

About the Role

Based out of the Urbandale office, you will ride with a senior technician across the Des Moines territory to install, repair, and maintain dental equipment. After demonstrating competency, you will transition to your own van and territory. Work spans mechanical systems (air compressors, vacuum units) to advanced 3D imaging technology. You may also support on-site IT tasks as part of our broader IT services offering.

Schedule

• During training, you follow the senior technician’s schedule
• Most days are local with you being home every night
• Territory covers Iowa and nearby regions; some overnight trips may occur with all expenses covered
• Overtime is rare and schedule balances to ~40 hours per week

What You’ll Do

• Ride with a senior technician on every call during training, learning and assisting
• Observe and assist with on-site installation, repair, and maintenance of dental equipment
• Build diagnostic skills by working through real problems with a mentor
• Assist with customer training on equipment use and care
• Provide on-site support for our remote IT team when needed
• Complete work orders and documentation accurately and on time
• Attend manufacturer and company training to grow dental equipment expertise
• Transition to independent territory and company van upon full competency

Backgrounds We’re Actively Looking For

No dental experience required. We hire candidates from a range of mechanical and technical backgrounds, including:

• Agricultural and farm equipment service and repair
• HVAC, plumbing, or electrical trades
• Biomedical or medical equipment repair
• Manufacturing maintenance or industrial equipment
• Field IT support, AV installation, or electronics repair
• General field service or equipment repair

Requirements

• Valid driver’s license with a clean driving record
• Ability to lift up to 100 lbs
• High school diploma or equivalent
• At least 1 year of mechanical, trade, or technical experience
• Willingness to learn and be comfortable around technology
• Strong communication and customer service skills

Equal Opportunity Employer

Goetze Dental is an Equal Opportunity Employer and maintains a drug-free workplace.

Ready for a Change? Apply for this position or contact us for more information. This posting remains active for qualified candidates who meet the requirements.