Field Service Technician - Toner Production Equipment (Level 3)

FUJIFILM Holdings America Corporation; Akron (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician specializing in toner production equipment. In this remote role, you will leverage your extensive field service experience to provide on-site support and solutions to complex service issues across North America. You will develop strong relationships with customers and work closely with service managers to ensure timely and effective problem resolution. This position offers the opportunity to travel extensively and attend training classes globally to stay current on products. If you possess outstanding customer service skills and a solid background in electronics and mechanical operations, this is the perfect opportunity for you to make a significant impact in a dynamic environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Time Off

Qualifications

• 5+ years of field service experience with toner-based production equipment.
• Strong knowledge in electronics and mechanical operation is essential.

Responsibilities

• Provide on-site support and service repair to customers across North America.
• Maintain communication with service managers to resolve issues effectively.

Skills

Customer Service

Communication Skills

Electronics Knowledge

Mechanical Operation

Computer Skills

Education

High School Diploma or GED

Two-Year Electronics or Mechanical Engineering Degree

Tools

Microsoft Applications

Job description

Position Overview

The Field Service Technician – Toner Production Equipment will be considered a specialist for a product line that the GSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians.

This is a remote position. The ideal candidate is located in, or willing to relocate to, the Akron, OH area.

Job Description

Responsibilities

• Provide on-site support installations and service repair to customers in North America
• Provide solutions to complex service issues
• Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
• Develop strong working relationships with customers
• Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
• Complete and submit service activity information and paperwork timely to the appropriate group/department
• Monitor and manage the return of all parts
• Manage and complete all Preventative Maintenance requirements
• Attend training classes (locations throughout the world), to stay current on both new and existing products
• Weekend work and overtime required as needed for installations, service calls and training
• Provide technical support and direction to technicians leading to the resolution of escalated service issues
• Conduct technical training classes as needed for technicians
• Provide sales assistance in demos and/or customer visits as needed
• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
• Communicate technical issues to the Technical Service Manager and technical support group
• Perform related duties as assigned by manager

Required Skills/Education

• High School diploma or GED equivalent
• Two-year electronics or mechanical engineering degree or equivalent in field experience
• 5 or more years of field service experience with toner-based production equipment
• Extensive knowledge in electronics and mechanical operation
• Outstanding customer service
• Computer skills with emphasis on operating systems and hardware
• Requires a valid state driver's license (Real ID compliant), and passport
• Must be able to do extensive traveling
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications

Salary and Benefits:

• Up to $36.05 per hour depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail]).