Field Service Technician - Toner Production Equipment (Level 3)

FUJIFILM Holdings America Corporation; Fort Wayne (IN); Remote; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Field Service Technician, der bereit ist, in einem dynamischen Umfeld zu arbeiten. In dieser spannenden Rolle sind Sie verantwortlich für die Bereitstellung von On-Site-Support und die Lösung komplexer technischer Probleme im Zusammenhang mit Tonerproduktionsgeräten. Sie werden eng mit Kunden zusammenarbeiten, um starke Beziehungen aufzubauen und sicherzustellen, dass ihre Bedürfnisse erfüllt werden. Diese Position erfordert umfangreiche Reisen und bietet die Möglichkeit, an Schulungen weltweit teilzunehmen. Wenn Sie eine Leidenschaft für Technik und Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

Lebensversicherung

401k

Bezahlte Freizeit

Qualifications

• 5+ Jahre Erfahrung im Feldservice mit tonerbasierter Produktionstechnik.
• Erforderliche Kommunikationsfähigkeiten und Kundenservice-Fähigkeiten.

Responsibilities

• Bereitstellung von On-Site-Support für Installationen und Reparaturen.
• Lösungen für komplexe Serviceprobleme entwickeln und kommunizieren.

Skills

Kundenservice

Technische Problemlösung

Kommunikationsfähigkeiten

Feldservice Erfahrung

Mechanisches Verständnis

Education

High School Diploma oder GED

Zweijährige Ausbildung in Elektronik oder Maschinenbau

Tools

Microsoft Anwendungen

Job description

Position Overview

We are looking for a Field Service Technician to join our team in Fort Wayne, IN. The Field Service Technician – Revoria Press (Toner Production Equipment) will be considered a specialist for a product line that the service team supports. This role will demonstrate a full working knowledge of a product line (including theory of operation as well as the mechanics), provide solutions to complex problems, as well as provide field and/or remote support to technicians.

This is a remote position. The ideal candidate is located in, or willing to relocate to, the Fort Wayne, IN area.

Job Description

Responsibilities

• Provide on-site support installations and service repair to customers in North America
• Provide solutions to complex service issues
• Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
• Develop strong working relationships with customers
• Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
• Complete and submit service activity information and paperwork timely to the appropriate group/department
• Monitor and manage the return of all parts
• Manage and complete all Preventative Maintenance requirements
• Attend training classes (locations throughout the world), to stay current on both new and existing products
• Weekend work and overtime required as needed for installations, service calls and training
• Provide technical support and direction to technicians leading to the resolution of escalated service issues
• Conduct technical training classes as needed for technicians
• Provide sales assistance in demos and/or customer visits as needed
• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
• Communicate technical issues to the Technical Service Manager and technical support group
• Perform related duties as assigned by manager

Required Skills/Education

• High School diploma or GED equivalent
• Two-year electronics or mechanical engineering degree or equivalent in field experience
• 5 or more years of field service experience with toner-based production equipment
• Extensive knowledge in electronics and mechanical operation
• Outstanding customer service
• Computer skills with emphasis on operating systems and hardware.
• Requires a valid state driver's license (Real ID compliant), and passport
• Must be able to do extensive traveling
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications

Salary and Benefits:

• Up to $36.05/hr. depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off