Field Service Technician - Toner Production Equipment (Level 3)

FUJIFILM Holdings America Corporation; Pittsburgh (Allegheny County); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician specializing in toner production equipment. This remote role requires a proactive individual who can provide on-site support and solutions to complex service issues. You'll work closely with customers and service managers to ensure the highest level of service and satisfaction. The ideal candidate will have extensive field service experience, a strong background in electronics and mechanical operations, and outstanding communication skills. Join a dynamic team where your expertise will make a significant impact on customer success and operational excellence.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Time Off

Qualifications

• 5+ years of field service experience with toner-based production equipment.
• Strong knowledge in electronics and mechanical operation.

Responsibilities

• Provide on-site support and service repair to customers in North America.
• Maintain communication with service managers for issue resolution.

Skills

Customer Service

Communication Skills

Electronics Knowledge

Mechanical Operation Knowledge

Problem Solving

Computer Skills

Field Service Experience

Education

High School Diploma or GED

Two-Year Electronics or Mechanical Engineering Degree

Tools

Microsoft Applications

Job description

Position Overview

The Field Service Technician – Toner Production Equipment will be considered a specialist for a product line that the GSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to technicians.

This is a remote position. The ideal candidate is located in, or willing to relocate to, the Pittsburg, PA area.

Job Description

Responsibilities

• Provide on-site support installations and service repair to customers in North America
• Provide solutions to complex service issues
• Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
• Develop strong working relationships with customers
• Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
• Complete and submit service activity information and paperwork timely to the appropriate group/department
• Monitor and manage the return of all parts
• Manage and complete all Preventative Maintenance requirements
• Attend training classes (locations throughout the world), to stay current on both new and existing products
• Weekend work and overtime required as needed for installations, service calls and training
• Provide technical support and direction to technicians leading to the resolution of escalated service issues
• Conduct technical training classes as needed for technicians
• Provide sales assistance in demos and/or customer visits as needed
• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
• Communicate technical issues to the Technical Service Manager and technical support group
• Perform related duties as assigned by manager

Required Skills/Education

• High School diploma or GED equivalent
• Two-year electronics or mechanical engineering degree or equivalent in field experience
• 5 or more years of field service experience with toner-based production equipment
• Extensive knowledge in electronics and mechanical operation
• Outstanding customer service
• Computer skills with emphasis on operating systems and hardware.
• Requires a valid state driver's license (Real ID compliant), and passport
• Must be able to do extensive traveling
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications

Salary and Benefits:

• Up to $36.05 per hour depending on experience
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ([e-mail]).