Field Service Technician - Surface Drills, Kershaw, SC

Buffalo Tungsten; White Pine (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Sandvik Mining in East Tennessee is seeking a Field Service Technician for surface and underground equipment. You will perform maintenance, troubleshooting, repair, and commissioning at customer sites across the region, with a focus on the Kershaw, SC area.

The role requires a mechanical or electrical background, strong diagnostic skills, and the ability to travel; MSHA training or the ability to obtain it is expected.

Qualifications

• High school diploma or GED required; diesel, heavy equipment, hydraulic, or electrical technical certification or completed apprenticeship preferred.
• Minimum three years of hands-on experience maintaining and repairing mobile mining, construction, or comparable heavy equipment.
• Valid driver's license with an acceptable driving record. MSHA Part 46/48 training (or ability to obtain).
• Ability to travel regularly within East Tennessee and surrounding region, including overnight stays as required.
• Proven troubleshooting of hydraulic, electrical/electronic control, and diesel systems using schematics and diagnostic tools.
• Experience working in MSHA-regulated underground mines, quarries, or surface mining operations.

Responsibilities

• Perform scheduled and preventive maintenance, inspections, and service on Sandvik underground and surface mining equipment in line with OEM specs and maintenance plans.
• Diagnose and repair hydraulic, electrical, electronic control, diesel engine, powertrain, rock drill, and pneumatic system faults.
• Respond to breakdown and emergency service calls to minimize downtime.
• Support assembly, pre-delivery inspection, commissioning, and handover of new and rebuilt equipment.
• Remove, install, and support component change-outs and rebuilds in field and workshop.

Skills

Mechanical background

Electrical background

Diagnostic skills

Education

High school diploma or GED

Diesel/heavy equipment certification or apprenticeship preferred

Tools

Maximo

Dayforce

Job description

Sandvik Mining is looking for a Field Service Technician - Surface Drills, Kershaw, SC area

If you have a strong mechanical or electrical background and strong diagnostic skills, Sandvik Mining welcomes you to consider this fantastic Field Service Technician opportunity!

Sandvik has a strong platform based on our world‑class R&D capabilities, and premium, high‑tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward‑thinking multi‑cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits , strong support for learning and professional development , and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability‑driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

Key Responsibilities:

The Field Service Technician performs safe, high‑quality maintenance, troubleshooting, repair, and commissioning of Sandvik underground and surface mining equipment at customer sites across East Tennessee. Reporting to the Field Service Manager, the role maximizes equipment availability and reliability in accordance with OEM specifications, customer contracts, and Sandvik standards, while acting as a trusted, professional point of contact for customers in the field.

This role will primarily work out of the Kershaw, SC area, and will work across the fleet in the Eastern U.S.

• Perform scheduled and preventive maintenance, inspections, and service on Sandvik underground equipment (loaders, trucks, development and production drills, bolters) and surface equipment (top hammer, rotary and DTH drill rigs) in line with OEM specifications and customer maintenance plans.
• Diagnose and repair hydraulic, electrical, electronic control, diesel engine, powertrain, rock drill, and pneumatic system faults using schematics, service manuals, and diagnostic tools.
• Respond to breakdown and emergency service calls to minimize downtime and restore equipment safely and promptly.
• Support the assembly, pre‑delivery inspection, commissioning, and handover of new and rebuilt equipment, including operator and maintenance familiarization for customer personnel.
• Remove, install, and support component change‑outs and rebuilds in the field and workshop as required.
• Identify required parts, raise parts requests, and support accurate parts usage, returns, core, and warranty processes with Parts and Service Administration.
• Complete accurate, timely, standardized field service reports, work orders, and time entries in Maximo and Dayforce for every job, including failure details, root cause, and recommendations.
• Report equipment condition, recurring failures, and improvement opportunities to the Field Service Manager, customers, and technical support teams.
• Follow Sandvik, customer site, OSHA, and MSHA safety requirements at all times, including lockout/tagout, Take 5/JSA, and hazard and incident reporting.
• Maintain assigned tools, service vehicle, and test equipment in safe, clean, and calibrated condition. Including where required maintaining fit for work health and licensing requirements eg. drivers license and DOT requirements as well as MSHA certification
• Build professional customer relationships and represent Sandvik with a customer‑first, solutions‑focused approach.
• Complete required product, safety, and technical training and progress through the Sandvik technician levels; share knowledge with and mentor less‑experienced technicians.

Minimum Qualifications & Experience:

• High school diploma or GED required; diesel, heavy equipment, hydraulic, or electrical technical certification or completed apprenticeship preferred.
• Minimum three years of hands‑on experience maintaining and repairing mobile mining, construction, or comparable heavy equipment.
• Valid driver's license with an acceptable driving record. MSHA Part 46/48 training (or ability to obtain), and ability to meet customer site-access, medical, and fit‑for‑duty requirements.
• Basic computer skills for electronic work orders, service reports, and time entry. Ability to travel regularly within East Tennessee and the surrounding region, including overnight stays as required.
• Proven troubleshooting of hydraulic, electrical/electronic control, and diesel systems using schematics and diagnostic tools.
• Experience working in MSHA‑regulated underground mines, quarries, or surface mining operations.

Preferred qualifications:

• Field service experience on Sandvik or comparable OEM underground or surface mining