Field Service Technician - Engine Specialist, Kershaw, SC

Buffalo Tungsten Inc.; White Pine (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Sandvik Mining is seeking a Field Service Technician - Diesel Engine Specialist for East Tennessee. You will be the go-to expert for large industrial diesel engines, focusing on Volvo 13L/16L engines across the Sandvik fleet.

You will diagnose faults, perform in-frame and out-of-frame repairs, and support field service on all Sandvik equipment. You will work under the Field Service Manager, ensuring engine reliability per OEM specs, supporting warranty claims, and mentoring other technicians.

Qualifications

• Strong mechanical or electrical background and diagnostic skills.
• Experience with large industrial diesel engines and engine troubleshooting.
• Ability to diagnose faults using OEM manuals, schematics, and diagnostic software.

Responsibilities

• Diagnose, troubleshoot and repair large industrial diesel engines (Volvo 13L/16L) in field and workshop.
• Perform engine rebuilds, supported sub-systems repairs, and post-repair testing.
• Provide field service for Sandvik equipment, minimize downtime and ensure OEM specifications are met.
• Prepare accurate field service reports, order parts, and support warranty claims.
• Coach and mentor other technicians on engine diagnostics and rebuild practices.

Skills

Mechanical background

Electrical background

Diagnostic skills

Engine troubleshooting

Tools

OEM diagnostic software

Maximo

Dayforce

Job description

If you have a strong mechanical or electrical background and strong diagnostic skills, Sandvik Mining welcomes you to consider this fantastic Field Service Technician opportunity!

Sandvik has a strong platform based on our world‑class R&D capabilities, and premium, high‑tech products. We are at the forefront of automation, digitalisation and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward‑thinking multi‑cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits , strong support for learning and professional development , and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organisation that values innovation, fairness, and long‑term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability‑driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

Key Responsibilities:

The Field Service Technician - Diesel Engine Specialist is the branch's go‑to expert for large industrial diesel engines, with a primary focus on the Volvo 13L and 16L engines powering the Sandvik fleet across East Tennessee. Reporting to the Field Service Manager, the role supports engine troubleshooting, fault finding, repair and rebuild assembly in the field and in the branch workshop. As a secondary focus, the role performs general field service on all Sandvik equipment. The role maximises equipment availability and reliability in accordance with OEM specifications, customer contracts, and Sandvik standards, while acting as a trusted, professional point of contact for customers in the field.

Primary Focus - Diesel Engine Support

Diagnosis, troubleshooting, and fault finding on large industrial diesel engines across the Sandvik fleet, with a primary focus on Volvo engines (However can work on other OEM brand such as Cummins, Deutz etc), using OEM diagnostic software, electronic engine control data, fault codes, schematics, and service manuals.

Perform in‑frame and out‑of‑frame engine repairs and engine rebuilds, including teardown, inspection, precision measurement, component assessment, and reassembly to OEM tolerances and torque specifications.

Repair and service engine sub‑systems, including fuel injection, air intake and turbocharging, cooling, lubrication, electronic engine management, and exhaust aftertreatment systems.

Remove and install engines and major engine components, and perform post‑repair testing, run‑in, and performance verification before returning equipment to service.

Conduct root‑cause analysis of engine failures, including review of oil and fluid analysis, and recommend corrective and preventive actions to customers and the Field Service Manager.

Support engine‑related warranty claims, technical cases, and OEM communication with accurate failure documentation and evidence.

Act as the branch technical resource for engine work, coaching and mentoring other technicians on engine diagnostics, repair, and rebuild practices.

Secondary Focus - General Field Service (All Sandvik Equipment)

Perform scheduled and preventive maintenance, inspections, and service on Sandvik underground equipment (loaders, trucks, development and production drills, bolters) and surface equipment (Surface top hammer, rotary and DTH drill rigs) in line with OEM specifications and customer maintenance plans.

Diagnose and repair hydraulic, electrical, electronic control, powertrain, rock drill, and pneumatic system faults using schematics, service manuals, and diagnostic tools.

Respond to breakdown and emergency service calls to minimise downtime and restore equipment safely and promptly.

Support the assembly, pre‑delivery inspection, commissioning, and handover of new and rebuilt equipment, including operator and maintenance familiarisation for customer personnel.

Remove, install, and support component change‑outs and rebuilds in the field and workshop as required.

All Work

Identify required parts, raise parts requests, and support accurate parts usage, returns, core, and warranty processes with Parts and Service Administration.

Complete accurate, timely, standardised field service reports, work orders, and time entries in Maximo and Dayforce for every job, including failure details, root cause, and recommendations.

Report equipment condition, recurring failures, and improvement opportunities to the Field Service Manager, customers, and technical support teams.

Follow Sandvik, customer site, OSHA, and MSHA safety requirements at all times, including lockout/tagout, Take 5/JSA, and hazard and incident reporting.

Maintain assigned tools, service vehicle, and test equipment in safe, clean, and calibrated condition. Including