Field Service Technician – Surface Drills, Kershaw, SC

4684 SMC Region USC; White Pine (TN); On-site; USD 48,000 - 62,000; Full time

Job summary

Sandvik Mining is seeking a Field Service Technician – Surface Drills to support customers in the Kershaw, SC area and across the Eastern U.S. This role requires a strong mechanical or electrical background, solid diagnostic skills, and the ability to travel to customer sites.

You will perform preventive maintenance, diagnose hydraulic and electrical faults, and complete field reports in Maximo and Dayforce while upholding safety standards across underground and surface mining equipment.

Qualifications

• High school diploma or GED required; diesel, heavy equipment, hydraulic, or electrical certification preferred.
• Minimum three years of hands-on experience maintaining and repairing mobile mining, construction, or comparable heavy equipment.
• Valid driver's license with an acceptable driving record.
• MSHA Part 46/48 training (or ability to obtain), and ability to meet customer site-access, medical, and fit-for-duty requirements.
• Basic computer skills for electronic work orders, service reports, and time entry.
• Ability to travel regularly within East Tennessee and the surrounding region.
• Proven troubleshooting of hydraulic, electrical/electronic control, and diesel systems using schematics and diagnostic tools.
• Experience working in MSHA-regulated underground mines, quarries, or surface mining operations.

Responsibilities

• The Field Service Technician performs safe, high-quality maintenance, troubleshooting, repair, and commissioning of Sandvik equipment at customer sites across East Tennessee.
• Reporting to the Field Service Manager, the role maximizes equipment availability and reliability in accordance with OEM specifications and Sandvik standards.
• This role will primarily work out of the Kershaw, SC area, and will work across the fleet in the Eastern U.S.
• Diagnose and repair hydraulic, electrical, electronic control, diesel engine, powertrain, rock drill, and pneumatic system faults.
• Respond to breakdown and emergency service calls to minimize downtime and restore equipment safely and promptly.
• Complete accurate, timely field service reports, work orders, and time entries in Maximo and Dayforce.
• Maintain assigned tools, service vehicle, and test equipment in safe, clean, and calibrated condition.
• Follow safety requirements at all times and build professional customer relationships.

Skills

Troubleshooting

Mechanical background

Electrical background

Basic computer skills

Education

High school diploma or GED

MSHA Part 46/48 training

Diesel/heavy equipment certification

Tools

Maximo

Dayforce

Diagnostic tools

Job description

Sandvik Mining is looking for a Field Service Technician – Surface Drills, Kershaw, SC area If you have a strong mechanical or electrical background and strong diagnostic skills, Sandvik Mining welcomes you to consider this fantastic Field Service Technician opportunity! Sandvik has a strong platform based on our world‑class R&D capabilities, and premium, high‑tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi‑cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact. Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability‑driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

Key Responsibilities

• The Field Service Technician performs safe, high‑quality maintenance, troubleshooting, repair, and commissioning of Sandvik underground and surface mining equipment at customer sites across East Tennessee.
• Reporting to the Field Service Manager, the role maximizes equipment availability and reliability in accordance with OEM specifications, customer contracts, and Sandvik standards, while acting as a trusted, professional point of contact for customers in the field.
• This role will primarily work out of the Kershaw, SC area, and will work across the fleet in the Eastern U.S.
• Perform scheduled and preventive maintenance, inspections, and service on Sandvik underground equipment (loaders, trucks, development and production drills, bolters) and surface equipment (top hammer, rotary and DTH drill rigs) in line with OEM specifications and customer maintenance plans.
• Diagnose and repair hydraulic, electrical, electronic control, diesel engine, powertrain, rock drill, and pneumatic system faults using schematics, service manuals, and diagnostic tools.
• Respond to breakdown and emergency service calls to minimize downtime and restore equipment safely and promptly.
• Support the assembly, pre‑delivery inspection, commissioning, and handover of new and rebuilt equipment, including operator and maintenance familiarization for customer personnel.
• Remove, install, and support component change‑outs and rebuilds in the field and workshop as required.
• Identify required parts, raise parts requests, and support accurate parts usage, returns, core, and warranty processes with Parts and Service Administration.
• Complete accurate, timely, standardized field service reports, work orders, and time entries in Maximo and Dayforce for every job, including failure details, root cause, and recommendations.
• Report equipment condition, recurring failures, and improvement opportunities to the Field Service Manager, customers, and technical support teams.
• Follow Sandvik, customer site, OSHA, and MSHA safety requirements at all times, including lockout/tagout, Take 5/JSA, and hazard and incident reporting.
• Maintain assigned tools, service vehicle, and test equipment in safe, clean, and calibrated condition. Including where required maintaining fit for work health and licensing requirements eg. drivers license and DOT requirements as well as MSHA certification Build professional customer relationships and represent Sandvik with a customer‑first, solutions‑focused approach.
• Complete required product, safety, and technical training and progress through the Sandvik technician levels; share knowledge with and mentor less‑experienced technicians.

Minimum Qualifications & Experience

• High school diploma or GED required; diesel, heavy equipment, hydraulic, or electrical technical certification or completed apprenticeship preferred.
• Minimum three years of hands‑on experience maintaining and repairing mobile mining, construction, or comparable heavy equipment.
• Valid driver’s license with an acceptable driving record.
• MSHA Part 46/48 training (or ability to obtain), and ability to meet customer site‑access, medical, and fit‑for‑duty requirements.
• Basic computer skills for electronic work orders, service reports, and time entry.
• Ability to travel regularly within East Tennessee and the surrounding region, including overnight stays as required.
• Proven troubleshooting of hydraulic, electrical/electronic control, and diesel systems using schematics and diagnostic tools.
• Experience working in MSHA‑regulated underground mines, quarries, or surface mining operations.

Preferred qualifications

• Field service experience on Sandvik or comparable OEM underground or surface mining equipment strongly preferred.
• Experience with rock drills, drill rigs, loaders, haul trucks and component change‑outs, is an advantage.
• Experience with rock drills, drill rigs, loaders, haul trucks and component change‑outs, is an advantage.

Location

Kershaw, SC and Eastern U.S.

Travel Requirements

Primary site location is Kershaw, SC, but other sites may also require assistance

Compensation Range

$35.00 to $45.00/hour

Schedule

Schedule and hours will vary.

Work Environment

This position is based in Kershaw and is primarily field-based at customer underground and surface mine sites, with periodic work in the branch workshop in White Pine, TN. Standard schedule is Monday through Friday, with overtime, weekend work, shift work, and on‑call or emergency callouts as customer and operational needs require. Regular travel within the region, including overnight stays, is required. Work involves exposure to mobile heavy equipment, underground conditions, industrial noise, dust, confined spaces, working at heights, uneven surfaces, and weather conditions. The role requires the ability to lift up to 50 lbs, climb, kneel, and work in awkward positions for extended periods. Compliance with site rules, required PPE, medical or fit‑for‑duty requirements, and applicable safety training is mandatory.

Work authorization

Must have the legal right to work in the United States on an indefinite basis without employer sponsorship. (Please note: temporary work authorizations, including OPT, do not meet this requirement.) This position will be posted a minimum of 5 days, or until filled.

Benefits

• Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan.
• We also provide opportunities for professional competence development, training, and career advancement.

Equal Opportunity

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at [e-mail]. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.