Field Service Technician: Start-up, Commissioning & Troubleshooting

Industrial Electric Mfg. (IEM); Plano (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Industrial Electric Mfg. (IEM) in Plano, TX seeks a Field Service Representative to start‑up, commission, install, test, troubleshoot, and support IEM equipment at customer sites. You will diagnose complex issues, document actions, and mentor junior technicians while traveling to client locations as needed.

The role emphasizes strong technical and communication skills, independence, and a commitment to safety and quality in field service environments.

Qualifications

• Associate degree or equivalent with relevant electrical experience.
• 1+ years of switchgear start‑up and commissioning.
• Ability to read wiring diagrams and schematics.
• Strong diagnostic, troubleshooting, and communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Perform start‑up, commissioning, testing, troubleshooting, and repair of IEM equipment.
• Install and modify electrical components and subassemblies.
• Attend project meetings and coordinate with customers and teams.
• Document service activities, root causes, corrective actions, and parts usage.
• Mentor Field Service Technicians as needed.
• Travel to customer sites up to 75% as required.

Skills

Electrical knowledge

Troubleshooting

Diagnostics

Documentation

Communication

Teamwork

Customer focus

Independence

Education

Associate degree or equivalent

1+ years switchgear start‑up experience

Electrical/mechanical knowledge

Tools

Hand tools

Power tools

Electrical testing equipment

Job description

Industrial Electric Mfg. (IEM) in Plano, TX seeks a Field Service Representative to start‑up, commission, install, test, troubleshoot, and support IEM equipment at customer sites. You will diagnose complex issues, document actions, and mentor junior technicians while traveling to client locations as needed.

The role emphasizes strong technical and communication skills, independence, and a commitment to safety and quality in field service environments.