Field Service Technician - Security & Low-Voltage Systems

Alarm Detection Systems, Inc.; Chicago Heights (IL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Company Vehicle

Company Cell Phone

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with Employer Match

PTO

Holidays

Tuition Reimbursement

EAP

Professional Development

Job summary

Alarm Detection Systems, Inc. seeks a Service Technician to diagnose, service, test, and repair residential and commercial burglar alarm systems across a field-based service area. You will work with low‑voltage systems, including fire alarm, access control, and video surveillance when needed.

Join a company that supports hands‑on troubleshooting, customer interaction, and ongoing professional development. A company vehicle and cell phone are provided as part of a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years electronic troubleshooting experience.
• Minimum of 1–2 years customer service experience required.
• Two years of basic electronics experience preferred.

Responsibilities

• Diagnose, service, test, and repair burglar alarm systems and related equipment.
• Depending on your assigned service area, work may also include fire alarm, access control, video surveillance, and other low‑voltage security systems.
• Inspect, troubleshoot, repair, and replace system components, including control panels and detectors.
• Identify deficiencies, determine causes, and recommend corrective actions.
• Test serviced systems to verify proper operation and adherence to ADS standards.
• Educate customers on operation and basic use of their systems and answer questions.
• Complete accurate service documentation and maintain vehicle/equipment.
• Coordinate with coordinators and customers on scheduling and updates.
• Partner with ADS teams to resolve service needs efficiently.
• Follow ADS safety policies and safe electrical work practices.
• Participate in rotating on‑call schedule for after‑hours service.

Skills

Electronic troubleshooting

Customer service

Communication

Independent work

Documentation

Education

High school diploma or equivalent

Technical or vocational education

Tools

Hand tools

Testing equipment

Electronic diagnostic tools

Job description

Alarm Detection Systems, Inc. seeks a Service Technician to diagnose, service, test, and repair residential and commercial burglar alarm systems across a field-based service area. You will work with low‑voltage systems, including fire alarm, access control, and video surveillance when needed.

Join a company that supports hands‑on troubleshooting, customer interaction, and ongoing professional development. A company vehicle and cell phone are provided as part of a comprehensive benefits package.