Field Service Technician: Satellite & Telecom Installations

Bally's Intralot; Lawrenceville (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Intralot, Inc. in Georgia is seeking a Customer Service Technician to install, service, and maintain satellite dishes and related equipment, retailer POS terminals and supplies.

Under the direct supervision of the Customer Service Technician Manager, you will analyze traffic and performance data and diagnose hardware, software, and system issues. The role requires a high school diploma, 2–5 years in commercial communication systems or electronics, a clean driving record, physical ability to lift

Qualifications

• High school diploma or equivalent.
• 2-5 years experience with commercial communication systems or electronics.
• Must have at least 3 years of driving experience in the class of vehicle operated.
• Must be able to distinguish between far, near, peripheral distances.
• Driving record must be free of DUI/DWI for 3-year period prior to employment.

Responsibilities

• Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies.
• Analyze and evaluate traffic and performance data.
• Diagnose and repair hardware, software, and system issues
• Provide technical support to customers
• Use power and hand tools to perform installation operation and maintenance support for satellite terminals and associated antenna systems
• Service satellites on rooftop installations
• Maintain accurate records documenting installations, services and repairs
• Report technical status of system with accuracy and completeness
• Maintain a safe work environment by following safe practices and adhering to safety policies
• Update and improve job knowledge by educational opportunities and reading technical publications
• Operate company vehicle safely while working and traveling
• Report need of vehicle repair or service when required
• Report accidents, losses, injuries, or property damage to Supervisor and customer
• Maintain clean driving record according to fleet policy
• Must possess valid documentation to establish identity and U.S. employment eligibility.

Skills

Telecommunication systems

Troubleshooting

Prioritization & organization

Technical writing

Communication skills

Mechanical skills

Safety awareness

Rotating shifts

Education

High school diploma

Tools

Telecommunication test equipment

Cable installation tools

Ladders

Power & hand tools

Job description

Intralot, Inc. in Georgia is seeking a Customer Service Technician to install, service, and maintain satellite dishes and related equipment, retailer POS terminals and supplies.

Under the direct supervision of the Customer Service Technician Manager, you will analyze traffic and performance data and diagnose hardware, software, and system issues. The role requires a high school diploma, 2–5 years in commercial communication systems or electronics, a clean driving record, physical ability to lift