Field Service Technician (Salt Lake City, UT)

ThermalWorks; Utah; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Growth and travel opportunities

Culture of respect and learning

Job summary

ThermalWorks is seeking a Field Service Technician to support our team with a strong focus on HVAC systems. This position is full-time, primarily located in Salt Lake City, UT, with a significant travel requirement of 75% across the United States. Ideal candidates will exhibit excellent communication skills and a strong foundation in mechanical critical infrastructure service.

Responsibilities include managing maintenance schedules, ensuring quality control of installations, and providing technical troubleshooting support. At ThermalWorks, we pride ourselves on our innovative culture and growth opportunities.

Qualifications

• Foundational knowledge in HVAC systems.
• Ability to lift up to 50 lbs continuously throughout the day.
• Understanding of refrigeration theory and hands-on applied sciences.

Responsibilities

• Manage Preventative Maintenance and Service schedules.
• Perform on-site quality control for installation of products.
• Handle emergency issues when on call.
• Provide technical support for troubleshooting and repair.

Skills

Detail-oriented

Good written and verbal communication skills

Customer service

Ability to troubleshoot HVAC systems

Education

608 EPA certification

Experience in Mechanical Critical Infrastructure Service

Job description

ThermalWorks LLC has an exciting opportunity for a Field Service Technician to join our team, working directly with the thermal works team as well as local contractors, focusing on Startup/Commissioning and Service for all thermal works equipment. This role requires a 75% travel requirement within the United States.

The ideal candidate is a detail-oriented, goal-oriented individual with foundational knowledge in HVAC, good written and verbal communication skills, and is agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. The right person can work both independently and with a team.

Key Responsibilities

• Manage Preventative Maintenance and Service schedules.
• Perform on-site quality control for the installation of Thermal Works products.
• Perform all preventative maintenance and service needs for clients.
• Be available to handle emergency issues when on call.
• Monitor service software to ensure services are met on a timely schedule.
• Collaborate with different departments within the company for product development and improvement.
• Provide technical support for troubleshooting and repair of thermal works equipment.

Skills & Requirements

Education / Experience

• 608 EPA certification
• Experience in Mechanical Critical Infrastructure Service and Maintenance

Specific Skills / Abilities

• Baseline circuit analysis and troubleshooting of electrical components.
• Knowledge of hydronic systems.
• Ability to effectively troubleshoot HVAC systems.
• Understand refrigeration theory as well as hands-on applied sciences.
• Good written and verbal communication skills with an emphasis on customer service.
• Ability to read drawings at a basic level.
• Able to lift up to 50 lbs continuously throughout the day.

Great Place to Work

• A fast-paced, entrepreneurial culture focused on innovation.
• A flexible, autonomous work environment.
• A culture of respect, learning, and excellence.
• Experienced, highly talented experts as team peers.
• Growth and travel opportunities.
• A team of change-makers having a significant impact on people and the planet.

Position: Field Service Technician

Full-Time or Part-Time: Full-time

Reports to: Director of Service

Location: Sat Lake City, UT (Remote) with 50% travel requirement