Field Service Technician (DeKalb, IL)

ThermalWorks; DeKalb (IL); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Fast-paced entrepreneurial culture

Flexible autonomy in work environment

Growth and travel opportunities

Job summary

ThermalWorks in DeKalb, IL, seeks a dedicated Field Service Technician to manage service schedules and perform on-site quality control for HVAC equipment. This full-time role includes responsibilities for troubleshooting and customer support, with a 50% travel requirement within the United States.

The ideal candidate has HVAC systems knowledge, a 608 EPA certification, and strong communication skills. Join a team committed to sustainability and innovation!

Qualifications

• 608 EPA certification is required.
• Experience in service and maintenance of mechanical systems is essential.
• Must have strong electrical troubleshooting skills.

Responsibilities

• Manage Preventative Maintenance and Service schedules.
• Perform on-site quality control for installations.
• Provide technical support for troubleshooting thermal works equipment.
• Be available for emergency issues when on call.
• Travel 50% within the United States for service needs.

Skills

HVAC systems troubleshooting

Base line circuit analysis

Knowledge of hydronic systems

Customer service communication

Ability to read drawings

Education

608 EPA certification

Experience in Mechanical Critical Infrastructure Service

Job description

ThermalWorks LLC has an exciting opportunity for a Field Service Technician to join our team, working directly with the thermal works team as well as local contractors, focusing on Startup/Commissioning and Service for all thermal works equipment.

We are looking for someone who is a detail‑oriented individual who is goal‑oriented with a foundational knowledge in HVAC. This individual should have good written and verbal communication skills. The Service Technician needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. The right person can work both independently and with a team.

ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption, and cost of cooling. It transforms the economics and eco‑metrics of commercial cooling with zero‑water solutions that outperform air‑ and water‑cooled systems in any climate.

ThermalWorks solutions are sustainable and cutting‑edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable, and self‑motivated. We seek ultra‑creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value.

ThermalWorks is looking for someone to join our team to help us move the needle towards sustainable change. Are you ready to join the journey?

Key Responsibilities

• Manage Preventative Maintenance and Service schedules.
• Perform on‑site quality Control for the installation of Thermal Works products.
• Perform all preventative maintenance and service needs for clients.
• Be available to take emergency issues when on call.
• Monitor service software closely to ensure services are met on a timely schedule.
• Collaboration with different departments within the company for product development and improvement.
• Provide technical support for troubleshooting and repair of thermal works equipment.
• 50% travel requirement within the United States.

Education / Experience

• 608 EPA certification.
• Experience in Mechanical Critical Infrastructure Service and Maintenance.

Specific Skills / Abilities

• Base line circuit analysis and troubleshooting of electrical components.
• Knowledge of hydronic systems.
• Ability to effectively troubleshoot HVAC systems.
• Understand refrigeration theory as well as hands‑on applied sciences.
• Good written and verbal communication skills with an emphasis on customer service.
• Ability to read drawings at a basic level.
• Able to lift up to 50 lbs continuously throughout the day.

Great Place to Work

• A fast‑paced, entrepreneurial culture focused on innovation.
• A flexible, autonomous work environment.
• A culture of respect, learning, and excellence.
• Experienced, highly talented experts as team peers.
• Growth and travel opportunities.
• A team of change‑makers having a significant impact on people and the planet.

Position: Field Service Technician
Full‑Time or Part‑Time: Full‑time
Reports to: Director of Service
Locations: DeKalb, IL (Remote) with 50% travel requirement