Field Service Technician — RF Systems (Travel 80%)

RF Technologies; Aurora (IL); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Healthcare insurance

401(k)

PTO

Paid Holidays

Job summary

RF Technologies, Inc. seeks a Field Service Technician to deliver outstanding on-site support to customers. The role requires installing, diagnosing, repairing, testing, and maintaining RF Technologies products and systems, with travel to customer locations using company tools and software.

The candidate will install/configure equipment, communicate status clearly, and ensure timely, high-quality service. A background in electronics/RF and strong IT skills are essential for success.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years’ experience with electronics and/or RF equipment.
• Solid proficiencies with IT systems.
• Low voltage systems installation and/or repair experience.
• Ability to travel at least 80% within territory.
• Must have a valid driver’s license and be able to travel to customer sites.

Responsibilities

• Provide expert on-site service support, including installation, inspection, testing, problem diagnosis, analysis, troubleshooting, repair, and verification of proper system operation.
• Install and configure products, systems, low-voltage components, network-connected devices, and related equipment in accordance with company and customer requirements
• Assume ownership of customer issues and follow through until issues are resolved.
• Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during, and after service engagements.
• Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer.
• Provide feedback on product, installation, and service quality issues.
• Provide User Application Training on proper use of safety, security, and asset location products and system solutions provided by RF Technologies.
• Responsible for accurate completion, timely submittal and archival of required service documentation.
• Use company computer systems, service applications, email, mobile devices, and network tools to access technical information, document work, communicate status, and support system uptime and security.

Skills

Communication skills

Read & interpret manuals

Independent worker

Travel readiness

Education

Associate’s degree or higher in electronics or IT-related field

Tools

Multimeters

Analyzers

Programmers

Job description

RF Technologies, Inc. seeks a Field Service Technician to deliver outstanding on-site support to customers. The role requires installing, diagnosing, repairing, testing, and maintaining RF Technologies products and systems, with travel to customer locations using company tools and software.

The candidate will install/configure equipment, communicate status clearly, and ensure timely, high-quality service. A background in electronics/RF and strong IT skills are essential for success.