Traveling Field Service Technician – RF Safety Systems

RF Technologies; Rockford (IL); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Healthcare insurance

401(k) plan

Paid time off

Paid holidays

Job summary

RF Technologies, Inc. in Rockford, IL, is seeking a Field Service Technician to provide outstanding on-site support to customers.

This role installs, diagnoses, troubleshoots, repairs, tests, and maintains RF Technologies products and systems while traveling to customer locations and using hand and electronic test tools. You will communicate with customers, document work, and ensure timely completion of service engagements with safety and quality in mind.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years’ experience with electronics and/or RF equipment.
• Solid proficiencies with IT systems.
• Low voltage systems installation and/or repair experience.
• Ability to travel at least 80% within territory.

Responsibilities

• Provide expert on-site service support, including installation, inspection, testing, problem diagnosis, analysis, troubleshooting, repair, and verification of proper system operation.
• Install and configure products, systems, low-voltage components, network-connected devices, and related equipment in accordance with company and customer requirements
• Own customer issues and follow through until issues are resolved.
• Maintain communication with the customer to keep them informed before, during, and after service engagements.
• Ensure services are completed within the promised time frame and meet quality standards.
• Provide feedback on product, installation, and service quality issues.
• Provide User Application Training on safety, security, and asset location products and systems.
• Complete and archive required service documentation timely.
• Use company systems, service applications, email, mobile devices, and network tools to document work and support uptime.

Skills

IT systems

On-site travel

RF electronics

Technical reading

Education

High school diploma

Associate degree or higher in electronics or IT

Tools

Multimeters

Analyzers

Programming tools

Job description

RF Technologies, Inc. in Rockford, IL, is seeking a Field Service Technician to provide outstanding on-site support to customers.

This role installs, diagnoses, troubleshoots, repairs, tests, and maintains RF Technologies products and systems while traveling to customer locations and using hand and electronic test tools. You will communicate with customers, document work, and ensure timely completion of service engagements with safety and quality in mind.