Field Service Technician

RF Technologies; Rockford (IL); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Healthcare insurance

401(k) plan

Paid time off

Paid holidays

Job summary

RF Technologies, Inc. in Rockford, IL, is seeking a Field Service Technician to provide outstanding on-site support to customers.

This role installs, diagnoses, troubleshoots, repairs, tests, and maintains RF Technologies products and systems while traveling to customer locations and using hand and electronic test tools. You will communicate with customers, document work, and ensure timely completion of service engagements with safety and quality in mind.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years’ experience with electronics and/or RF equipment.
• Solid proficiencies with IT systems.
• Low voltage systems installation and/or repair experience.
• Ability to travel at least 80% within territory.

Responsibilities

• Provide expert on-site service support, including installation, inspection, testing, problem diagnosis, analysis, troubleshooting, repair, and verification of proper system operation.
• Install and configure products, systems, low-voltage components, network-connected devices, and related equipment in accordance with company and customer requirements
• Own customer issues and follow through until issues are resolved.
• Maintain communication with the customer to keep them informed before, during, and after service engagements.
• Ensure services are completed within the promised time frame and meet quality standards.
• Provide feedback on product, installation, and service quality issues.
• Provide User Application Training on safety, security, and asset location products and systems.
• Complete and archive required service documentation timely.
• Use company systems, service applications, email, mobile devices, and network tools to document work and support uptime.

Skills

IT systems

On-site travel

RF electronics

Technical reading

Education

High school diploma

Associate degree or higher in electronics or IT

Tools

Multimeters

Analyzers

Programming tools

Job description

Why RF Technologies?

At RF Technologies, your work has a purpose to Empower a Safer World. We design and build life-saving technology that protects newborns in hospital nurseries, helps keep seniors safe from falls, and gives nurses and caregivers a way to call for help when they need it most. Every system you deliver helps protect people when it matters.

Since 1987, we have been pioneers in healthcare and senior living safety, with more than 10,000 installations nationwide. Today we are a close-knit team of problem solvers who never stop exploring new ways to advance safety technology. Build a career where you can see the impact of your work every day.

Position Summary

We are seeking a Field Service Technician to provide outstanding on-site support to our customers. This role uses technical expertise to install, diagnose, troubleshoot, repair, test, and maintain RF Technologies products and systems. The technician must safely travel to customer locations, operate a motor vehicle, use hand and electronic test tools, work with computer systems, and communicate clearly with customers throughout each service engagement.

Key Responsibilities

• Provide expert on-site service support, including installation, inspection, testing, problem diagnosis, analysis, troubleshooting, repair, and verification of proper system operation.

• Install and configure products, systems, low-voltage components, network-connected devices, and related equipment in accordance with company and customer requirements

• Assume ownership of customer issues and follow through until issues are resolved.

• Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during, and after service engagements.

• Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer.

• Provide feedback on product, installation, and service quality issues.

• Provide User Application Training on proper use of safety, security, and asset location products and system solutions provided by RF Technologies.

• Responsible for accurate completion, timely submittal and archival of required service documentation.

• Use company computer systems, service applications, email, mobile devices, and network tools to access technical information, document work, communicate status, and support system uptime and security.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Required

• High school diploma or equivalent.

• Minimum of 5 years’ experience with electronics and/or RF equipment.

• Solid proficiencies with IT systems.

• Low voltage systems installation and/or repair experience.

• Ability to travel at least 80% within territory.

• Possess and maintain a valid driver’s license and an acceptable driving record, and be able to safely operate a company or personal motor vehicle for frequent travel to customer sites.

• Must have access to a dependable vehicle for regular travel to customer sites.

• Ability to safely use common hand and power tools and electronic test equipment, including screwdrivers, drills, wire strippers, crimpers, ladders, multimeters, analyzers, and programmers, as required by assigned work.

• Ability to use computers, mobile devices, email, web-based applications, service-management systems, and basic network diagnostic tools.

• Ability to read and interpret technical manuals, wiring diagrams, installation instructions, service documentation, and safety procedures.

• Ability to work independently at customer locations and comply with company, customer-site, traffic, and equipment-safety requirements.

Preferred

• Associate’s degree or higher in electronics or an IT-related field.

• Experience with wireless networks, including setup, configuration, and testing.

• Ability to use standard test equipment including multimeters, analyzers, and programmers.

• Strong verbal and written communication skills.

• Ability to discern issues to solve problems.

• Ability to plan, organize and coordinate several tasks simultaneously.

• Strong relationship building skills.

• Ability to work independently within a team environment, and with minimal direction or feedback.

Total Rewards at RFT

• Pay range: Hourly pay rate between $26.50 - $37.50. Actual compensation will be determined based on experience, qualifications, and skills. This position is eligible for all benefits including healthcare insurance, 401(k), PTO and Paid Holidays.

RF Technologies, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.