Field Service Technician (Remote)

ManpowerGroup; Villa Park (IL); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

Health Savings Account

401(k) matching

Weekly pay

Job summary

ManpowerGroup is seeking a Field Service Technician to install, troubleshoot, and maintain equipment at customer facilities across the Pacific Northwest and West Coast. The role requires extensive travel and a home-based territory support model with remote coordination.

Ideal candidates hold a bachelor's degree in a technical field or equivalent experience, with strong mechanical and electrical troubleshooting skills, and experience with CNC machining or industrial automation.

Qualifications

• Bachelor's Degree or equivalent experience in a technical field.
• Strong mechanical and electrical troubleshooting abilities.
• Experience with CNC machining, industrial automation, or manufacturing equipment preferred.
• Ability to travel ~70% including overnight trips.
• Excellent communication and ability to work independently in a home-based territory.

Responsibilities

• Install, troubleshoot, repair, and maintain equipment at customer facilities across the assigned regions.
• Conduct customer training sessions and technical demonstrations to ensure optimal equipment utilization.
• Provide technical support via phone and remote channels to resolve customer issues promptly.
• Support distributors and sales teams with expert technical knowledge to enhance customer satisfaction.
• Assist with trade shows and customer events, maintaining detailed records and service documentation.

Skills

CNC machining experience

Industrial automation

Electrical troubleshooting

Customer service mindset

Education

Bachelor's Degree in a technical field

Job description

Job Title: Field Service Technician

Location: Remote + 70% travel

Supporting West Coast regions including Portland, Oregon; Seattle, Washington; Tacoma, Washington; Everett, Washington; Spokane, Washington; Boise, Idaho; Northern and Southern California. Candidates should ideally be located near a major airport due to travel requirements.

Pay Range: $80,000 - $100,000

What's the Job?

• Install, troubleshoot, repair, and maintain equipment at customer facilities across the assigned regions.

• Conduct customer training sessions and technical demonstrations to ensure optimal equipment utilization.

• Provide technical support via phone and remote channels to resolve customer issues promptly.

• Support distributors and sales teams with expert technical knowledge to enhance customer satisfaction.

• Assist with trade shows and customer events, maintaining detailed customer records and service documentation.

What's Needed?

• Bachelor's Degree in a relevant technical field or equivalent experience.

• Strong mechanical and electrical troubleshooting skills with a customer-focused mindset.

• Experience supporting CNC machining, industrial automation, or manufacturing equipment preferred.

• Ability to travel approximately 70%, including overnight and short, 2-3 day trips.

• Excellent communication skills and the ability to work independently in a home-based territory support model.

What's in it for me?

• Work for a globally recognized leader in precision manufacturing technology.

• Enjoy significant autonomy and independence in your role.

• Gain exposure to advanced machining and automation technologies.

• Be part of a stable, privately held company with a long-term growth strategy.

• Opportunities for career growth within a respected industry leader.

Our client, a leader in precision manufacturing technology, is seeking a dedicated and skilled Field Service Technician to join their dynamic team. As a vital part of the Service Department supporting customers across the Pacific Northwest and West Coast regions, you will play a key role in ensuring customer satisfaction through expert equipment installation, troubleshooting, and ongoing support. The ideal candidate will demonstrate strong mechanical and electrical troubleshooting skills, excellent communication abilities, and a genuine passion for delivering exceptional customer service, fostering a positive and inclusive work environment.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.