Field Service Technician (Remote)

ProMach; Las Vegas (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

ProMach is seeking a Field Service Technician (Remote) who will install and troubleshoot Wexxar/Bel/IPak machines while providing excellent customer service. The role requires travel within North America and offers a competitive salary and comprehensive benefits from day one.

Benefits

Comprehensive benefits

Paid time off

Retirement plan with company match

Qualifications

• Technical certification or at least 5 years related experience.
• Willing to travel within North America 70-85% of the time.
• Strong knowledge of PLC/HMI/Servo controls (Allen Bradley, Siemens, Omron, Festo, Bosch).

Responsibilities

• Install and set up Wexxar/Bel/IPak machines.
• Troubleshoot PLC, HMI, and servo controllers.
• Provide customer service by resolving issues.

Skills

Analytical skills

Problem-solving

Communication

Presentation skills

Education

Technical college or university trade certification

Diploma in PLC/HMI/Servo Controls

Job description

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If you are an experienced, highly-technical, Field Service Technician who likes to travel while being based out of your home, we would love to speak with you.

What will you be doing?

1. Effectively install and set up all Wexxar/Bel/IPak machines.
2. Perform field rebuilds (partial or complete) of Wexxar/Bel/IPak equipment.
3. Provide excellent customer service by troubleshooting and resolving issues over the phone or at customer sites.
4. Assist with engineering sign-off processes, customer FATs, or provide technical support when not traveling.
5. Troubleshoot PLC, HMI, and servo controllers on Wexxar/Bel/IPak equipment in the field.
6. Diagnose electrical, pneumatic, or mechanical problems on Wexxar/Bel/IPak equipment.
7. Advise customers on parts needed; act as a salesperson to recommend parts for purchase.
8. Complete service, expense, and incident reports on Syteline on time according to company policy.
9. Travel on short notice for customer emergencies.
10. Arrange travel and accommodations using the company system following procedures and policies.
11. Continuously update knowledge on Wexxar/Bel/IPak products through training sessions and courses.

What’s in it for you?

We foster an open environment that encourages individual initiative and career growth. Our total compensation package includes salary, comprehensive benefits, paid time off, and a retirement plan with company match. Benefits are available from your first day.

If this sounds like you, we want to connect!

1. Technical college or university trade certification (Millwright, Technician) or at least 5 years related experience.
2. New graduates are welcome; we provide training to develop world-class technicians.
3. Experience in packaging or automation is preferred but not required.
4. Willing to travel within North America 70-85% of the time.
5. Diploma in PLC/HMI/Servo Controls or related experience.
6. Ability to read pneumatic, wiring schematics, and adhere to electrical codes.
7. Strong knowledge of PLC/HMI/Servo controls (Allen Bradley, Siemens, Omron, Festo, Bosch).
8. Excellent analytical, problem-solving, communication, and presentation skills.
9. Ability to prioritize with minimal guidance.
10. Valid passport and driver’s license; own vehicle required.

ProMach is a rapidly growing company recognized on the Inc. 5000 list, offering innovative products and global expansion. We promote a collaborative, entrepreneurial culture where employees can make a real impact.

Follow us on LinkedIn, Twitter, and Instagram to learn more about life at ProMach.

We are an Equal Opportunity Employer and use E-Verify. We provide accommodations for applicants with disabilities.

Salary Range: Min $30/hr, Mid $36.5/hr, Max $45/hr, depending on experience and qualifications.