Field Service Technician Nashville

Prevalent Group; Nashville (TN); Remote; USD 65,000 - 75,000; Full time

Job summary

A leading company in the packaging industry is seeking a Field Service Technician for a full-time remote position. The role involves installations, repairs, and maintenance of coding and marking equipment, with travel to major manufacturing sites worldwide. Candidates with military backgrounds are encouraged to apply, and the position offers a competitive salary and comprehensive benefits.

Benefits

Company-provided cell phone, laptop, and tools

All travel expenses covered

Paid holidays and personal time off

Comprehensive medical, dental, and vision insurance

401(k) plan with company match

Qualifications

• Experience diagnosing, troubleshooting, and repairing electro-mechanical equipment.
• Effective communication skills across all organizational levels.
• Ability to read schematics and use multimeters.

Responsibilities

• Enhance customer satisfaction through exceptional service.
• Travel to customer sites for installation, emergency repairs, and training.
• Maintain high first-time fix rates and customer satisfaction.

Skills

Diagnosing electro-mechanical equipment

Effective communication

Reading schematics

Understanding mechanics and electronics

Adaptability and flexibility

Basic networking skills

Job description

Field Service Technician – full-time/permanent position

• Remote position
• Military encouraged/ Veteran friendly

The Company

Our client is a global leader within the packaging industry, designing and manufacturing equipment used to identify products, trace products, and protect brands from counterfeiting. They are a leading manufacturer of labeling, coding, and marking equipment, used for printing logos, bar codes, lot codes, expiration dates, QR codes, etc., on consumer goods packaging.

The Environment

• You will be part of a dynamic team with great camaraderie where having fun is valued.

• As a Field Service Technician, you will work with diverse, world-class manufacturers and see how a wide variety of products are made.

• You will work in a leading global company with a caring manager who supports your development. This role operates from home, with travel to major manufacturing sites worldwide. Each day offers new experiences across industries such as food, beverage, pharmaceutical, health and beauty, building products, automotive, and more. Your responsibilities include installations, repairs, and maintenance of coding and marking equipment, exceeding customer expectations.

Responsibilities

• Enhance customer satisfaction through exceptional service.
• Travel to customer sites for installation, emergency repairs, preventative maintenance, and training.
• Maintain high first-time fix rates, quick response times, and customer satisfaction.
• Ensure machines operate at peak efficiency through proper setup and testing.
• Collaborate with regional and national service teams to improve customer experience.
• Accurately document and report all service activities.
• Provide feedback to the quality department on equipment reliability and design issues.
• Manage parts inventory and requisition additional parts as needed.
• Follow safe work practices at all times.
• Complete detailed service and expense reports.
• Train customer staff on equipment operation and maintenance.

Qualifications

• Experience diagnosing, troubleshooting, and repairing electro-mechanical equipment.
• Effective communication skills across all organizational levels.
• Ability to read schematics and use multimeters.
• Understanding of mechanics and electronics through technical documentation.
• Adaptability and flexibility in supporting various customers.
• Prior military service or transitioning veterans are encouraged to apply.
• Previous field service experience is a plus.
• Basic networking skills are a plus.

Compensation & Benefits

• Salary: $65,000–$75,000 annually plus overtime.
• Company-provided cell phone, laptop, and tools.
• All travel expenses covered.
• Paid holidays and personal time off.
• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.

Keywords: Field Service Technician, Electronics, Electromechanical Skills, Equipment Repair, Schematics, Service Engineer, Maintenance, Technician, Military, Veteran, Navy, Air Force, Marine Corps, Army, Veterans encouraged