Field Service Technician

DistributionNOW; Midland (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Bonus

401(k) plan

Medical & dental coverage

Vision & life insurance

Paid vacation

Job summary

DistributionNOW in Midland, TX is seeking a Service Technician to deliver on-site service and exceptional customer support during field visits and dispatches. You will diagnose equipment issues, perform installation, maintenance and testing, and produce detailed service reports.

Join our team to collaborate with the technical staff, follow field procedures, and ensure customer satisfaction and retention through proactive service and reliable support.

Qualifications

• High School diploma or equivalent work experience.
• Excellent interpersonal skills, written and oral communication.
• Assembly experience preferred.
• Basic reading skills; follow directions.

Responsibilities

• Provide service and customer support during field visits or dispatches.
• Tie workflow to schedule.
• Manage on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine solutions.
• Produce timely and detailed service reports.
• Document processes.
• Operate vehicle safely and use field automation systems.
• Follow company procedures and protocols.
• Cooperate with technical team and share information.
• Understand customer requirements and make recommendations.

Skills

Troubleshooting

Customer service

Field service

Equipment testing

Documentation

Education

High School diploma

Tools

Mobile tools

Job description

## Field Service TechnicianApply: US TX Midland 3003 East County Road 117: Full time: Posted Yesterday: R08992At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.START YOUR CAREER NOW.A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability. **JOB RESPONSIBILITIES:** * Provide service and customer support during field visits or dispatches* Tie workflow to schedule* Manage all on site installation, repair, maintenance, and test tasks* Diagnose errors or technical problems and determine proper solutions on equipment.* Produce timely and detailed service reports* Document processes* Operate vehicle in a safe manner and use field automation systems* Follow all company’s filed procedures and protocols* Cooperate with technical team and share information across the organization* Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.* Build positive relationship with customers**JOB REQUIREMENTS:** * High School diploma and/or equivalent in work experience* Excellent interpersonal skills, proficient in oral and written communications* Assembly experience preferred* Basic reading skills. Must be able to follow directions* Ability to troubleshoot, test, repair, and service technical equipment* Ability to perform work accurately and thoroughly* Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce new concept or idea* Ability to work flexible shifts and to adapt to changing work schedules* Familiarity with mobile tools and applications.**BENEFITS:*** Competitive Salary + bonus* 401(k)/ Retirement savings* Comprehensive Benefits (medical, dental, vision, life and disability coverage)* Career growth opportunities* Friendly work environment* Paid vacation/holidays