Field Service Technician – Northern Virginia Commercial & Institutional

Chemstar; Virginia (MN); On-site; USD 60,000 - 85,000; Full time

Job summary

Chemstar WATER is seeking a Field Service Technician to maintain and optimize cooling systems, boilers, cooling towers, and potable systems across customer sites in Northern VA. You will perform water testing, document results, and collaborate with Technical and Commercial teams to meet customer expectations.

Ideal candidates bring a 2-year degree or 3+ years of field service experience, strong communication, and a safety-focused mindset.

Qualifications

• 2-year industrial degree or 3+ years of field service experience.
• Strong problem-solving in ambiguous environments.
• Willingness to learn and accept feedback.
• Familiarity with water testing standards, or willingness to learn.
• Excellent written and verbal communication.
• Able to lift 50 lbs and work in hot environments.
• Clean background; government sites require access.
• Valid U.S. driver's license and citizenship required for government sites.

Responsibilities

• Execute the scope of work for each customer site with proper PPE, parts, and chemicals.
• Test, analyze, and document water samples, adjusting chemical feeds.
• Service and maintain pumps, tanks, controllers, boilers, and cooling towers.
• Build relationships with customers at all levels and identify improvements.
• Manage chemical inventory at customer sites to minimize deliveries.
• Follow all safety protocols at Chemstar WATER and customer sites.
• Submit service reports and lab results within 24 hours; respond within 1 business day.
• Keep the company vehicle clean and calendar up to date.

Skills

Problem solving

Communication

Willingness to learn

Safety awareness

Physical stamina

Driver's license

Government-site clearance

Education

2-year industrial degree

3+ years field service experience

Job description

Reports to: Field Service Manager Location: Northern VA Job Type: Full-Time Exempt

About Chemstar WATER

Founded in 1999, Chemstar WATER is a leader in industrial water treatment, serving data centers, industrial facilities, power plants, healthcare, government, and food and beverage manufacturers. We protect customer assets, optimize water and energy use, and uphold the highest health and safety standards. Named a Top Workplace by the Baltimore Sun in 2021.

Our vision is a world where every drop of water is treated with care. We dedicate 1% of profits and 1% of employee time to our local communities, and we invest heavily in employee growth, whether the path is individual contributor to manager, technical to commercial, or subject matter expert.

The Role

The Field Service Technician is the face of Chemstar WATER to our customers. You will maintain and optimize cooling systems, boilers, cooling towers, potable systems, direct evaporative cooling equipment, and heat exchangers, ensuring water quality and equipment uptime. You will conduct water testing, analysis, and consultation, working closely with our Technical and Commercial teams to exceed customer expectations.

What You’ll Do

• Execute the scope of work for each customer site, planning visits with the right PPE, parts, and chemicals
• Test, analyze, and document water samples in the Chemstar online reports app, adjusting chemical feed rates as needed
• Service and maintain equipment, including pumps, chemical tanks, controllers, boilers, and cooling towers
• Build relationships with customers at every level, from operators to decision-makers, identifying improvement opportunities and growth
• Manage chemical inventory at customer sites to minimize delivery frequency
• Follow all safety protocols at Chemstar WATER and customer locations
• Submit service and lab reports within 24 hours, respond to communications within one business day, and address missed services within 48 hours
• Maintain a clean, professional company vehicle and keep your digital calendar current

What Success Looks Like

100% testing and reporting compliance, strong customer relationships across every account, accurate documentation that supports proper billing, and clear communication of risks when customers delay recommended actions.

What You Bring

• A 2 year industrial degree or 3+ years of water treatment or field service experience
• Strong problem solving in ambiguous situations
• Openness to feedback and a drive to learn
• Familiarity with Association of Water Technologies testing standards, or willingness to learn, plus basic plumbing and electrical skills
• Excellent written and verbal communication
• Ability to lift 50 lbs, work in hot environments, and climb ladders to rooftops
• Clean background – required for government sites
• Valid driver’s license and U.S. citizenship – required for government sites

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