Field Service Technician (North East, MD)

Hiab USA; Jessup (MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Sign-on bonus

Benefits package

401k with match

PTO & holidays

Tuition reimbursement

Boot allowance

Mentoring program

Company device (phone/laptop)

Job summary

Hiab USA is looking for a dedicated Field Service Technician to perform preventive maintenance, safety checks, upgrades, and refurbishments on Hiab equipment at customer sites or Hiab locations. You will contribute to productive customer relationships by following Hiab best practices in all administrative and technical tasks.

You will work with the District Service Manager guidance, stay current with technical Bulletins, safety rules, and relevant equipment specifications, and ensure proper

Responsibilities

• Technical knowledge: stay up to date with technical developments and equipment specs.
• Risk management: protect self and others, follow safety rules and driving policy.
• Service process: inspect, troubleshoot, report, plan and conduct service or repair; maintain records.

Job description

Together, we keep everyday life moving to build a better tomorrow.

Hiab Offers a Variety Of Different Career Possibilities For Different Backgrounds And Ambitions, So Whatever Your Passion Is, We May Just Have The Job For You! We Want To Bring In New Expertise And Fresh Ideas, While Providing Our Existing Employees With New And Interesting Career Opportunities. Your Talent, Experience And Passion May Just Be What We Seek Or Need To Shape The Future Of Hiab And Our Industry. We Offer As Well

• $3000 SIGN ON Bonus!
• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, voluntary life/disability insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at external or Hiab locations in line with Managers instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Main tasks and responsibilities

Technical and product knowledge

• Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
• Staying up to date with technical specifications of relevant equipment

Managing the customer

• Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
• Follow Hiab Customer Satisfaction Guidelines

Risk management

• Protect self and others
• Follow applicable safety rules, agreed working practices and environmental requirements
• Alert District Service Manager if equipment safety is jeopardized due to any reason
• Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations
• Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company
• Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities

Service process

• Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
• Submit regular reports in the format specified by District Service Manager
• Keep adequate records and maintain documentation in line with agreed standards

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit of Hiab and the customer
• Make judgements about the most cost effective and efficient approach to providing service
• Maintain documentation to ensure accurate invoicing to the customer
• Manage and protect the security and traceability of spare parts

New business opportunities

• Recognize sales opportunities and communicate to District Service Manager

Continuous Improvement

Provide feedback to District Service Manager to support continuous quality improvement

Participate in innovative thinking about ways to improve service efficiency