Service Technician

Cargotec Corporation; Middleton (MA); On-site; USD 44,909 - 52,417; Full time

Benefits offered by this job

$3000 SIGN ON Bonus!

Health, vision, dental insurance

401k program with 6% company match

Paid training

Tuition reimbursement

Job summary

Hiab in Middleton, MA is looking for a service technician responsible for performing maintenance and repair on equipment. The role demands a strong technical background, customer-oriented skills, and the ability to work in variable site conditions.

Join Hiab to advance your career with a comprehensive benefits package, including a $3000 sign-on bonus, health benefits from day one, and opportunities for career growth.

Qualifications

• 3+ years of mechanical, hydraulic, or electrical operations preferred.
• Ability to obtain and maintain a 1-year DOT Medical Card is required.
• Fluent in local language and working knowledge of English.

Responsibilities

• Perform preventive maintenance and safety checks on equipment.
• Respond to customer inquiries to maximize satisfaction.
• Inspect and troubleshoot equipment as instructed.

Skills

Customer-oriented

Diagnostic and troubleshooting skills

Good hands-on skills

Basic computer skills

Education

High School diploma/GED

Technical or Secondary College

Tools

Mobile equipment

Hydraulic systems

Diesel engines

Job description

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class‑leading products, intelligent services and innovative digital solutions is constantly changing.

Compensation Data

Salary ranges from $32.60-$38.05 per hour based on skills and experience.

Benefits

• $3000 SIGN ON Bonus!
• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Purpose of the position

To perform service, (preventive maintenance, safety checks, corrective actions, upgrades and refurbishment) on equipment, at assigned Hiab locations in line with Manager’s instructions. Responsible for contributing to productive customer relationships as well as following Best Practice in all administrative and technical activities.

Main tasks and responsibilities

Technical and Product Knowledge

• Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
• Staying up to date with technical specifications of relevant equipment

Managing the Customer

• Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction
• Follow Hiab Customer Satisfaction Guidelines

Risk Management

• Protect self and others
• Follow applicable safety rules, agreed working practices and environmental requirements
• Alert District Service Manager if equipment safety is jeopardized due to any reason
• Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities

Service Process

• Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager
• Submit regular reports in the format specified by District Service Manager
• Keep adequate records and maintain documentation in line with agreed standards

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit of Hiab and the customer
• Make judgements about the most cost effective and efficient approach to providing service
• Maintain documentation to ensure accurate invoicing to the customer
• Manage and protect the security and traceability of spare parts

New Business Opportunities

• Recognize sales opportunities and communicate to District Service Manager

Continuous Improvement

• Provide feedback to District Service Manager to support continuous quality improvement
• Participate in innovative thinking about ways to improve service efficiency
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System
• And other duties, as assigned

Accountabilities

• Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
• Mobile, adaptable and able to work in variable physical site conditions
• Qualification from higher vocational school (below Graduate/BSc level) in at least one of the following: mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience
• Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required
• Working knowledge of diesel engines and hydraulic drive systems
• Fluent in local language and working knowledge of English, spoken and written
• Operators licenses for all equipment used in line with local requirements
• Maintain records in compliance with terms and conditions of agreements
• Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions
• Understand, monitor and comply with all Safety and Environmental requirements
• Own tools required

What you’ll need to succeed

Education

• Minimal High School diploma/GED required
• Technical or Secondary College preferred

Working experience

• 3+ years of mechanical, hydraulic, or electrical operations preferred

Skills and competencies

• Customer-oriented
• Able to cope with stressful situations
• Appropriate diagnostic and troubleshooting skills
• Acts responsibly in the light of prevailing circumstances
• Good hands‑on skills as required for relevant mechanical, hydraulic and electronic operations
• Able to safely operate equipment for the purpose of conducting tests and repair
• Basic computer skills

Personal attributes or qualities

• Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
• High sense of urgency
• Service and customer focused
• Passionate about driving performance improvements
• Process oriented